MEETING SUPPORT TECHNICIAN (Information Center Consultant II) - Range 15 / NON

Open to the general public and any current municipal employee.

This is a non-represented position (no union affiliation) and is subject to the provisions of the Personnel Rules of the Municipality of Anchorage.

DEPARTMENT: Information Technology
HOURS OF WORK: Monday - Friday, 8:00 am - 5:00 pm
LOCATION: City Hall - 632 W 6th Ave

The Meeting Support Technician, under the direction of the Direct Services Manager, provides first level technical support for all general government meetings with an audio, video, telephonic, or an on-line collaboration tool component. Provides in person meeting support and basic instruction on the operation of various technologies to customers as necessary. This position requires the ability to communicate to end users in a clear and understandable manner in order to explain complex or technical concepts. Resolves difficult or complicated issues quickly and takes a decisive course of action to ensure minimal disruption to meetings. Directly interacts with staff at all levels of the organization to include assembly members and at times in settings that have large audiences. Requires constant hands-on troubleshooting as well as knowledge of the latest meeting technologies and emerging trends. Possesses the ability to read and interpret room diagrams with respect to audio visual setups. Responsible for performing initial diagnosis of issues, formulate and execute a strategy to fix the issue as well as document findings. Develops checklists, troubleshooting guides, reviewing of new technologies, and works with OIT staff from other divisions to enable a smooth meeting for
MOA general government business. Works with manufacturers and vendors to develop relationships related to equipment servicing. Adapts to changing business needs, conditions and work responsibilities. Provides desktop and Service Desk support when necessary. Performs other required duties as assigned.Education & Experience

High school diploma, GED, or equivalent, and six (6) years of technical/professional MIS experience, working with clients on the resolution of computer problems, and/or the configuration of hardware, software, and network facilities, one (1) year of which must be equivalent to Information Center Consultant I with the Municipality, or equivalent elsewhere.

OR

Associate’s degree in Management Information Systems, Computer Science, or related field, and four (4) years of technical/professional MIS experience, working with clients on the resolution of computer problems, and/or the configuration of hardware, software, and network facilities, one (1) year of which must be equivalent to Information Center Consultant I with the Municipality, or equivalent elsewhere.

OR

Bachelor’s degree in Management Information Systems, Computer Science, or related field, and two (2) years of technical/professional MIS experience, working with clients on the resolution of computer problems, and/or the configuration of hardware, software, and network facilities, one (1) year of which must be equivalent to Information Center Consultant I with the Municipality, or equivalent elsewhere.

Additional Requirements

Must have a valid State of Alaska Driver's License at the time of hire.

Satisfactory Criminal Justice Information System (CJIS) background check within 30 days of hire.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify.  E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
 
If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

If selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the applicant's Alaska Driver's License, and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states, if the Alaska Driver's License was first issued within one year prior to application, documenting an acceptable driving history. The processing fee(s) are the responsibility of the selected applicant.

For information on acceptable driving history, please refer to the MOA Driving Conviction Guidelines. (Download PDF reader)

All required certifications and/or licenses must remain current for the duration of employment.

Military Service Interview Preference

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
 
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.
 
The Municipality of Anchorage is an Employer of National Service.  Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.
 
Application Process
 
Once an applicant clicks on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. Note: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.
  
 For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Employee Relations Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.
  

The MOA is an EO and AA Employer and complies with Title I of the ADA.
 
For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571.

Salary : $70,720 - $90,418