L&D Instructional Designer

This will be a hybrid role in Draper, Utah

Instructional Designer

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

We are seeking an Instructional Designer to join our team. This individual will report to the Manager of Learning & Development and will be onsite or hybrid (three days a week) at either our corporate offices in Chicago, IL or at one of our 190 dealerships nationwide. Our Instructional Designer will be focused on designing, developing, and delivering compelling, innovative, and effective learning products and experiences for our employees. You will apply your expertise in instructional design, learning experience design, technology, and adult learning theories to craft modern learning experiences that drive business impact and performance. You will collaborate and build strong working relationships with all functions in the Learning and Organizational Effectiveness department, key stakeholders, and subject matter experts to ensure end-to-end alignment from concept to delivery of learning solutions.

Responsibilities:

• Instructional Design: Create and implement immersive, interactive, engaging, and effective learning experiences and deliverables over a variety of formats such as eLearning, instructor-led, virtual classroom, webinars, workshops, toolkits, facilitator/participant guides, job aids, etc. Leverage appropriate technology to drive learner outcomes such as augmented reality, game-based learning, MOOCs, audio/visual media, simulations, role-plays, etc.
• Learning Needs Analysis: Collaborate with learning and organizational managers, key stakeholders, and subject matter experts to ensure alignment with key strategic priorities, understand the learning needs, and build effective solutions that leverage the latest in technology and adult learning principles.
• Curriculum Maintenance: Convert existing static content into usable, effective, and interactive content. Document and maintain written training materials, procedures, and processing manuals to ensure quality, accuracy, and consistency.
• Project Management: Manage multiple projects and training requests simultaneously in a fast-paced environment while ensuring delivery of best-in-class experiences. Accurately capture requirements, seek appropriate approvals, estimate timelines and deliverables/milestones, continuously update stakeholders regarding roadblocks or general project status, and evaluate/communicate results.
• Industry Expert: Stay informed of and skilled in developments in the learning industry to identify new and innovative learning technologies and approaches that will improve knowledge transfer, increase scalability, and drive business impact.
• Data & Insights: Leverage dashboards, training metrics, and evaluation to track utilization and effectiveness of learning programs. Improve and optimize content as necessary to further drive successful business impact and learning outcomes.

Process and Innovation:

• Enhance current processes and systems to drive the learning culture.
• Recommend new tools, processes, and procedures to continually improve the way we build curricula and training content.
• Execute projects quickly, with strong attention to detail and follow-through.

Critical Success Factors:

• Build collaborative and trusting relationships with associates and leaders at all levels. Team player, with the ability to work in a cross-functional team and collaborate with peers on larger projects and solutions.
• Self-motivated and able to work independently while driven to deliver on critical milestones. Proactive, takes initiative, and demonstrates good judgement in a dynamic, changing environment.
• Willingness and ability to adapt to change quickly, with enthusiasm and resourcefulness when tackling unfamiliar tasks and requests.
• Puts into practice human-centered design/design-thinking principles and methods to create effective learning solutions to deliver against the source of the business challenge.
• Strong business acumen, effective consultative techniques, design-thinking & problem-solving skills, and confidence to recommend and deliver solutions.
• Learn quickly, independently acquire knowledge on new subjects and technology in a short timeframe and know when to ask for help.
• Resourceful and energized by new challenges and opportunities.
• Effectively manage multiple high-priority projects simultaneously, prioritize own work, and work well under heavy deadlines and pressure in a fast-paced, high-growth environment while maintaining a high level of accuracy, quality, and attention to detail.
• Communicate information in a clear, concise, and compelling manner, orally and in writing, in a style, tone, and manner appropriate for the audience.
• Perform with the highest degree of integrity and confidentiality whilst following through on commitments.
• Responds constructively and positively to feedback and editing.

Education and Experience:

• Bachelor's degree and/or minimum 3 years relevant work experience in instructional design, curriculum development, or other related fields.
• Demonstrated experience developing high-impact learning experiences with a true appreciation for audience needs, thoughtful design, rapid development, attention to details, and a keen focus on the user experience and alignment with business & learning strategies.
• Experience designing content using a variety of authoring tools such as Articulate Storyline/Rise, PowerPoint, Camtasia, Adobe Creative Suite, JavaScript, etc.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Up to 5% travel required.

Full-time associates are offered a comprehensive benefits package including medical, dental, vision, PTO, 401k, and more! Part-time associates are offered access to dental & vision coverage! For more information, please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.