What are the responsibilities and job description for the Customer Service position at Murray Glass?
About us
Murray Glass is a busy, fast-paced local company in the glass industry. We furnish and install glass and related products for both residential and commercial projects. We value our relationships with our customers and most importantly our employees. We know that in order for Murray Glass to be successful we must also help you to be successful. We value and reward determination, hard work, and an open mindset to learning and growth.
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and in-person interactions. This will require an in-depth learning and technical knowledge of our products and services
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Communicate effectively with customers and intraoffice communications
- Utilize phone etiquette skills to handle customer calls and ensure a positive experience
- Analyze customer needs and provide appropriate solutions or recommendations
- Process sales orders and assist with product inquiries
- Perform accurate data entry to provide quotes and place orders. Attention to detail is a must.
Skills:
- Strong customer service skills, with the ability to handle difficult situations with empathy and professionalism in a fast paced enviroment.
- Excellent phone etiquette and active listening skills. Strong verbal and written communication.
- Spanish speaking is a plus
- Strong analytical skills to understand customer needs and provide appropriate solutions
- Basic computer skills. Quickbooks knowledge a plus.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
Experience level:
- Under 1 year
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
Salary : $16 - $20