What are the responsibilities and job description for the District Operations Manager position at Murray s Cheese?
Position Summary
The District Operations Manager is a role that will be tasked with elevating the Murray’s Cheese experience at our NYC retail and restaurant locations. This key role will be a hands-on leader who will champion and supervise creating and evolving efficient processes that will lead to a better customer experience, an engaged team, and upholding operating standards.
The District Operations Manager will oversee two General Managers and one Store Manager and directly interface with other Department Leaders. This position requires a passion for operational excellence, a drive for results and the ability to hold teams accountable. He/She/They have a desire to see growth and development in their retail & restaurant leaders and are always keeping Murray’s core values in the forefront of their strategy and decision making.
Who You Are
Business-Centric: You talk in numbers and always know where your business stands. You are analytical and use that insight to show teams & management results and areas for improvement.- Operations Focused: You always look for ways to improve sales and control expenses. You support your team by providing them with the know-how, and real time information to help them manage their role as owner/operator more efficiently. You design processes to help people make the right decisions, see where problems occur and report or resolve them.
- Hospitality Driven: Driven by a desire to create a space where customers want to return, you focus on how NYC customer-facing operations can create a warm and inviting environment that leads to crafting a remarkable experience.
- Problem Solver: You’re not afraid to dive right in and attack a problem head-on. You are always prepared for meetings with potential solutions. You develop your GMs and store managers to have the same approach and think through ways of solving for opportunities.
- Lead by example: There is not a single task that you wouldn’t do yourself, and you coach, teach, and train others on how to best serve our guests while maintaining a strong operation. You firmly believe that a leader must be out front and setting the tone for the rest of the team.
- Timely: You are always timely and well-prepared in your actions and responses. You know what it takes to get the job done and always deliver and communicate results or decisions in an effective way.
- Agile and action-oriented: You thrive on detail and are keen to notice changes in store & restaurant operations; what works/what doesn’t. You are open to new ideas that drive sales and our team to perform at their best.
What You Do
- Lead, develop & track financial, operational, & talent performance of Murray’s three retail locations & restaurant
- Lead development, execution & results of retail & restaurant plans (Quarterly Action Plans) to drive top-line growth and bottom-line profitability. This plan supplements the work done through the Monthly Merchandising Plan (MMP) at the individual store level
- Lead & coach teams to ensure monthly execution of MMPs (Monthly Merchandising Plans) are completed on time, in full
- Represent the voice of Retail & Restaurant cross-functionally
- Ensure that inventory and fill levels are maintained for each location
- Lead cross-functional relationships with internal departments and key stakeholders
- Continually assess our retail & restaurant customer experience and ensure that it offers a consistent, inviting, and ultimately delightful customer experience
- Support GMs/SM through all team development phases: determining/approving hiring needs, staff development & training oversight, performance review process, and progressive discipline support
- Work with NYC Training & Curriculum to coordinate training standards, SOPs, and service protocols for all locations and teams, including producer trainings and team member trips
- Engage and coach store teams to promote the values and mission of Murray’s Cheese
- Ensure that aesthetic appearance and experience of stores meets or exceeds brand standards
- Initiate timelines, deliverables, and best practices to move along projects while tracking, documenting, and assigning responsibilities to key members
- Develop a broad understanding of our business, opportunities, shortfalls and needs within other departments
- Other duties as assigned
What We Need From You
- 5 years in a mix of retail and hospitality management with an emphasis on business operations
- Strong financial skills with 3 years of P&L management within a professional environment
- Effective communication (listening, verbal, and written) skills and ability to work well with all levels of management, team members & customers
- Great time management skills with a sense of urgency and the ability to multi-task in a fast-paced environment
- Strong computer skills. Knowledge of Microsoft office (Excel) and experience with NetSuite preferred
- Monitor progress, compare to strategy, and take corrective action where needed
- Knowledge of cash handling procedures including cashier accountability and deposit control
- Knowledge of inventory management and merchandising best practices
- Flexible schedule with the ability to work nights, weekends, and holidays
- Extensive knowledge and experience with food safety compliance including NYS Department of Agriculture regulations
- A sincere passion for food, beverage, and customer service
- College degree or equivalent education or training
Work Perks
- Weekly pay
- 3 weeks paid vacation and sick time
- Company 401k match
- Comprehensive medical, dental, and vision benefits
- Pretax commuter, healthcare, and dependent care benefits
- Discounts on our products and restaurant!
Salary : $77,000 - $103,000
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