What are the responsibilities and job description for the Reservations Agent position at Music Road Resort?
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
- Perform quality assurance (QA) requirements for department.
- Communicate with Manager regarding status of groups.
- Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
- Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via digital log-book and records system. Update as necessary.
- Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
- Assist team with training, supplies and support in order to consistently provide Brand quality service.
- Make courtesy call to guests to assure their complete satisfaction with their room, etc.
- Schedule and make Wake-up Calls.
- Receive and transmit messages.
- Keep records of occupied rooms and guests’ accounts.
- Make and confirm reservations.
- Provide solutions to problems for guests, associates and management.
- Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
- Count drawers, make deposit drop verified by witness, and run initials.
- Close and balance shift.
- Proper administration of key control.
- Willingness and ability to train new associates.
- Report maintenance work orders and follow-up timely manner to make sure tasks are completed.
- Perform all shift checklist responsibilities.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Weekend availability
Supplemental pay types:
- Commission pay
Work Location: One location
- Health insurance
Salary : $15 - $16
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