Dental Clerical Support Staff

Dental Clerical Support Staff
Full Time M-F Schedule
Muskegon Family Care
2201 S. Getty St.
Muskegon, MI 49444

Muskegon Family Care offers a competitive benefit package including Tuition Reimbursement up to $1,500 annually, 401K with a 3% employer contribution, weekends and holidays off.

Student Loan Forgiveness: Working for Muskegon Family Care may allow you to participate in programs that forgive the balance of qualifying student loans. Information/eligibility is available from the U.S. Department of Education.

SUMMARY
Under the guidance of the Dental Supervisor and in collaboration with the Clerical Lead, the Dental Clerical Support Staff facilities the flow of patient needs and provides excellent guest services to patients, community partners, agencies and families. The Clerical Support Staff ensures that all issues are appropriately resolved or escalated.

ESSENTIAL JOB DUTIES
Performs standard work for the Dental Clerical Support Staff as required, including but not limited to the following duties; Scheduling, Front Desk Registration, Referrals and Medical Records.
Responsible for utilizing Dentrix and Practice Management systems efficiently and with accuracy.
Creates a welcoming environment.
Maintains a neat and clean work area.
Assists with the training of new clerical support staff employees.
Assists patients with general information, as well as directing them to the appropriate area.
Performs data entry, create various logs, and compile information as needed
Maintains a courteous, helpful and conscientious attitude in dealing with co-workers and patients and their families ensuring professionalism and confidentiality at all times.
Responsible for entering and updating patient demographic and insurance information.
Verifies insurance coverage utilizing several on-line verification systems.
Photo copies insurance card(s) and identification card as needed.
Familiar with various insurance companies and Health Maintenance Organization (HMA) guidelines.
Assures that proper health maintenance and other forms are updated and/or signatures are obtained when needed.
Cancel no show appointments and make proper notation and follow up calls to reschedule.
Answer incoming calls, prioritize calls, takes accurate messages and understands the use of the telephone system.
Request and accept co-payment.
Schedule patient appointments utilizing the proper time increments.
Understands the criteria for scheduling same day appointments.
Makes reminder calls to patients the day before their scheduled appointment.
Completes proper request to submit to the LEP Coordinator to arrange interpreter services.
Ensures that appropriate release documents are signed before medical records are copies, transferred or distributed.
Scans medical record information into the electronic medical record system.
Understands and complies with all HIPAA requirements.
All other duties assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, CERTIFICATES, LICENSES, AND/OR EXPERIENCE
High school Diploma or GED. Customer service experience required. One year experience in a Dental setting preferred. Computer and Dental Terminology experience preferred.