What are the responsibilities and job description for the IT Specialist position at Mux?
About Mux
Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.
We’re committed to building a healthy team that welcomes a diverse range of backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to make the people around them better.
You’ll be joining a tight-knit team with experience at places like Google, YouTube, Twitch, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premiere conference for video engineers in the world.
We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Reddit, Vimeo, Robinhood, CBSi, Discovery, PBS, and TED. Customers large and small love working with us and love our team.
We’re are building something big together. We’d love to hear from you!
About the Role
As an IT Specialist based out of Mux’s SF headquarters, you’ll oversee all facets of our small-but-mighty Information Technology program, including helpdesk, systems administration, AV, and project management. You’ll also support Mux’s CISO in administering certain security initiatives. From the employee onboarding experience to helping keep customer data safe, you’ll support critical projects to ensure a great experience for all.
What You'll Do
- Oversee our helpdesk function, providing support for hardware and software issues
- Support Mux’s People Team with all aspects of onboarding and offboarding
- Integrate new and existing software tools with our identity access management tools (Okta, Google Workspace, Lumos)
- Configure and maintain hardware (endpoints, conference room equipment) at our SF office
- Troubleshoot and escalate office-related issues (A/V, printers, network)
- Help implement risk-adjusted ISO 27001 best practices in cooperation with the Security, Engineering, and Legal teams
- Assist with vendor security assessments, annual audits, and other security projects
- Support security reviews from new and existing customers
- Help plan goals and budget for the IT and Security functions
Who You Are
- You have 4-8 years of experience in Information Technology in a startup environment
- You have experience with Mac OS, including common security practices to protect Mac endpoints
- You have managed a Google Workspace environment
- You’re comfortable with MDM implementation and administration (Kandji preferred)
- You’ve deployed SAML/OIDC single sign-on and SCIM provisioning integrations (Okta preferred)
- You have software automation experience using Python, Bash, or another language
- You have a working knowledge of computer hardware, AV, and networking, including troubleshooting techniques
- You’re hands-on and willing to get into the trenches of IT support
- You’re a thoughtful communicator, able to explain issues to technical and non-technical audiences and provide a great user experience
Bonus points if:
- You have an undergraduate degree in Computer Science, Information Systems, Cybersecurity, or related field
- You have experience supporting information security programs, especially ISO 27001
- You’ve achieved relevant IT, Security, or Privacy certifications (CompTIA, (ISC)², IAPP)
- You have work experience in the video technology industry
Don’t meet all the requirements? No worries – apply anyway!
U.S. Benefits
You'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance.
We are remote-equal, with an office space in Downtown San Francisco and another in London, right next to the Liverpool Station.
- Flexible PTO
- Healthy work-life balance encouraged
- Competitive health, dental, and vision insurance (99% employee and 60% dependent premium coverage)
- Fertility benefits
- Employee Assistance Program (EAP)
- Short-term and long-term disability insurance
- Group life insurance
- Critical illness and accident insurance
- 401(k)
- Paid parental leave
- Investment in career growth and training
- Thought leadership and peer recognition program
- “Day of Learning” events
- Reimbursements for headphones, cell phones, device upgrades, and SVOD services of Mux customers
- Remote lunch reimbursement 3x/week
The compensation for this role is between $130K-$155K. Actual pay may be dependent upon many factors, such as location, education, experience, skills, and internal equity.
Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Salary : $130,000 - $155,000