Product Support Specialist

MXD Process is a global supplier of process engineering and equipment. We sell mixers, tanks, and control systems worldwide in over 60 countries. Our desire is to build the best process equipment, provide the best service, and deliver the best quality. We strive for nothing less.

The Product Support Specialist is a customer-facing role, providing systems support for multiple clients. You will be working in a team environment with the ability to function with independent discretion. You will be in a technical position that has an expansive knowledge pool, and will be developing in knowledge of our products with the support of the Product Support lead and engineering team.

DUTIES

· Handling customer technical support cases through phone and email submission:

o This includes ongoing correspondence with clients through email, live-chat, and phone calls

· Providing systems support for end clients including:

o Troubleshooting and diagnosing system issues and documenting the issues

o Researching Client system builds within our database to determine replacement components

o Working alongside our engineering team to find and create basic support documentation for client systems

· Assisting the Product Support Lead with larger scale client support cases where needed

· Clerical and administrative tasks within product support

ADDITIONAL REQUIREMENTS

· Must be willing to develop personal knowledge of MXD standardized systems, both past and present

· Must be prepared to shift processes as the department grows

· Willingness to cross-train and learn other department roles

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Life insurance

· Paid time off

· Referral program

· Retirement plan

· Vision insurance

Schedule:

· 8 hour shift with a 1 hour lunch, 8 AM – 5PM, Monday - Friday

Education:

· High school or equivalent (Required)

Experience:

· 2 Years of a customer facing role (Preferred)

· Experience with professional email correspondence

Work Location: One location

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Jeffersonville, IN 47130: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Mechanical knowledge: 1 year (Preferred)

Work Location: One location