Boutique Assistant

Vision

To End Homelessness.

MISSION STATEMENT:

All youth experiencing homelessness and youth at risk of being homeless are empowered to be contributing, self-supporting members of their community.

JOB DESCRIPTION TITLE:  MY House Boutique Assistant
REPORTS TO:  Business Manager
EMPLOYMENT STATUS: Regular, full-time
CLASSIFICATION: Hourly
LOCATION: 300 North Willow Street Wasilla AK 99654
FLSA STATUS: Non-exempt

GENERAL FUNCTIONS:

 Interface with donors and customers daily. Oversee the processing of donated items, manage the rotation of items and the disposal of unwanted donated items in a timely fashion. Processes include cleaning, sorting, tagging, and display of donated items. Provide mentoring support to youth trainee interns and volunteers; sets standards for merchandise and communicates the same.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist in training interns on all aspects of being a skilled retail sales employee, including customer service training, cash/till management scheduling, creating sale-able items from donated clothing, coordinating with Nine Star for internships and other duties as assigned.
• Assist in managing inventory and upcycling projects to offer quality items at a reasonable price while tracking the most popular items and capitalizing on key sales and service quality.
• Maintaining store cleanliness and presentability, including vacuuming, dusting, polishing, to ensure a customer ready appearance. This may include physically moving donated furniture, clothing racks, displays and other objects.
• Coordinate and communicate about service with other staff in the building including Case Management and Gathering Grounds Staff.
• Utilize Case Management to deescalate and address issues that are beyond work training and impactful to job performance, with the goal of working through barriers to encourage coping and functional responses to stress.
• Demonstrate strong customer-service oriented behaviors. Treat everyone in a polite, professional manner. Handle concerns, problems and issues in a manner that is helpful and responsive.
• Comply with agency policies and procedures, and demonstrate professional, ethical, and confidential conduct in all work behavior.
• Develop and maintain strong working relationships with community providers and stakeholders in an effort to reduce stigma and advocate for our youth.
• Other duties and tasks as negotiated.

MINIMUM REQUIREMENTS:

• High school diploma or general equivalency degree
• If in recovery must be in remission for two (2) year and working a program of recovery
• CPR/First Aid/AED certified or able to obtain within 90 days of hire
• Continued employment is contingent upon receipt of a satisfactory state and federal
  background check
• Must have a valid Alaska Driver's License and insurable under My House vehicle

insurance

PREFERRED REQUIREMENTS:

• Three years-experience providing customer service and information in a retail setting, including at least one year training and supervising the work of staff.
• Three years-experience providing face-to-face customer service and operational oversight in a retail setting or business other than a retail thrift store may be substituted for one year of non-supervisory experience.
• Exceptional people skills.
• Principles and practices of hiring, supervising, training and evaluating staff.
• Uses a computer to access, input and retrieve work-related information and to prepare written documents.
• Current CPR/First Aid/AED certified

SKILLS/COMPETENCIES

• Ability to maintain healthy boundaries with clients
• Demonstrate flexibility, adaptability, and initiative
• Demonstrate positive work ethic
• Ability to communicate proficiently verbally and in writing
• Proactive in-store planning skills
• Self-motivated leadership
• Interpersonal communication skills
• Strong sales abilities
• Organization skills
• Ability to operate basic business software programs