What are the responsibilities and job description for the IT Business Analyst II(Hybrid) position at Myriad Technical Services Corp?
Duration:2years
Description:
Candidates will need to be local to Akron, must be able to work onsite 2-3 days/week once Client's Transmission returns to office.
Role could possibly be contact to hire.
IT Business Analyst
This position is located at the General Office in Akron, Ohio 44308. The OTCM group is responsible for partnering with Client’s Transmission and Distribution organizations to implement the tools, processes and procedures necessary for Client to demonstrate compliance with Critical Infrastructure Protection (CIP) regulations.
Responsibilities:
• Demonstrating and directing a solid commitment to all aspects of safety.
• Analyzing complex issues and developing actionable recommendation; ensuring decisions impacting the organization are based on data and sound reasoning.
• Developing and documenting business processes and requirements to insure consistent, sustainable operations of the OTCM system.
• Supporting on-going Client's projects through system administration, configuration, and testing activities.
• Working with Client stakeholders to coordinate system upgrades and maintenance outages.
• Documenting and mitigating production support issues including help desk contact, defect resolution, etc.
• Working with approximately 800 users.
Qualifications include:
• Experience level II (3-6 years), level III (6-10 years).
• Excellent customer relations skills and strong communication skills to make clear, accurate and concise oral and written reports.
• Strong teamwork and interpersonal skills.
• Ability to work collaboratively with others and to provide excellent customer service, as well as work independently.
• Strong oral and written communication skills to effectively convey information to various levels in the organization
• Excellent analytical abilities involving complex problems; exercise sound judgment; detail oriented.
• Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships
• Familiarity with Agile methodology and story writing is a plus.
• Familiarity with Relational databases and SQL is preferred
• Familiarity with software configuration / programming is preferred
• Experience in Energy Delivery (ED) transmission/distribution systems or in general business operations a plus
• Familiarity of transmission substation equipment and related attributes and configuration is a plus
• Highly proficient with Microsoft Office tools, including Excel, PowerPoint, and Word
*W2 Applicants only*