Customer Service Associate

 CUSTOMER SERVICE ASSOCIATE

Job Summary:

Associate will deliver a great customer experience while providing our customers with an accurate, friendly and efficient experience, as well as, provide support to front end staff as needed.

Minimum Required Qualifications:

The minimum required qualifications for this position include, but are not limited to, the following:

• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.

• Ability to perform basic math.

ʉۢ Ability to stand/walk for the duration of a scheduled shift.

• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.

• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.

• Ability to tolerate dust and cleaning agents during routine housekeeping duties.

• Ability to work in varying temperatures.

ʉۢ Ability to interact with Customers in a friendly and helpful way.

• Ability to work cooperatively with others.

ʉۢ Ability to work all assigned work schedules and comply with all time and attendance policies.

• Ability to work a flexible schedule including nights, weekends, and holidays as needed.

Essential Job Functions:

Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above.

These functions include, but are not limited to, the following:

• Maintain a clean, neat, organized and safe work environment. 

• Keep floor clear of debris and spills.

• Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Front-End operation.

ʉۢ Perform all duties in accordance with Company rules, policies, safety requirements, and security standards, and all Local, State and Federal health and civil code regulations.

ʉۢ Dress and groom according to Company policy, including uniform, name badge and hat.

• Greet all Customers and provide them with prompt, courteous service and assistance.

• Understand operation of cash register and follow all cash handling procedures. 

• Answer phones and direct calls to responsible parties

• Oversee and address and inquiries by front end staff

• Perform various tasks assigned by store manager

• Oversee and address and inquiries by front end staff

• Check prices and be knowledgeable about location of items in store.

• Accurately and quickly collect proper payment and provide proper change.

• Process all forms of payments (i.e., cash, credit, checks, EBT, WIC, coupons, vouchers, gift cards, etc) in accordance with Company guidelines.

• Promote for sale any current charitable promotions to Customers.

• Properly bag customers’ orders safely and efficiently.

• Handle damaged or return-to-stock products according to Company policy, with priority attention given to refrigerated, perishable items, and sell by date.

• Recognize and be knowledgeable about various types of products carried in the store, including produce items.

• Stand at station for duration of scheduled shift, which may exceed 8 hours per day.

ʉۢ Understand and adhere to Company shrink guidelines as relates to Front-End operations.

• Utilize and maintain equipment as required by department; report any equipment problems immediately.

• Complete all applicable department training programs.

• Maintain punctual and regular attendance.

• Work overtime as assigned.

• Work cooperatively with others.

• All other duties as assigned by management