Head Platform Nerd

We are looking for a Senior Technical Product Marketing Manager or Head Platform Nerd (focused on N-Central/N-able RMM) to join our growing team! The ideal candidate will be a creative problem solver, avid learner, and strong communicator. The Automation Nerd works with various teams within the Partner Empowerment group to ensure that our partners can successfully use our product solutions to effectively run their MSP business.

• Analyze complex partner needs and technical issues to determine solutions
• Create custom solutions that will help partners reach their unique business and technical goals such as custom monitoring, automation policies, and reporting solutions
• Utilize knowledge of MSP and competitive products to aid customers with large deployments to migrate to our platforms
• Work with partners and review their implementations of SolarWinds MSP products to find optimal ways to use them
• Deliver presentations both virtually, in webinar scenarios and at in-person events
• Write and deliver various training courses online and in person (internal to SolarWinds MSP and customer-facing)
• Serve as a technical leader within the team, providing guidance and upskill support to others
• Serve as the voice of the customer on common technical issues and roadblocks with internal teams

• 10 years in a technical and/or professional services role  
• Technical degree/ diploma preferred
• Proficient in Windows operating systems, file structure, registry, and event logs
• Extensive knowledge in SQL, Exchange, Linux, networking, and/or scripting a plus
• Prior experience supporting N-Central / N-able RMM
• Deep understanding of ITSM tools
• Strong verbal and written communication skills, with the ability to effectively speak to complex topics and consult with partners on their individual needs
• Strong knowledge of automation tools like Automation Manager
• PowerShell Scripting is a plus
• Strong self-management skills
• Strong customer service skills

Perks, stock-purchase program & other great stuff  

We’re serious about success—yours included. We offer the advantages and benefits you’d expect, like competitive pay; medical, dental, and employee assistance programs. We also provide a stock-purchase program that could definitely enhance your lifestyle. And you’ll be able to enjoy company paid lunches twice a week at our amazing new collaboration space, as well as informal gatherings outside of work. As part of the N-able crew, you’ll have every chance to love where you work, while maintaining a great balance. 

Work from home, office or both  

Like you, we’re beginning to resume life as we know it. We offer the flexibility to work as you choose for many positions. Depending on your location and type of role, you may have the option of working from home on a remote basis, coming into a collaboration hub, or some combination of both. Whatever works best for you works for us. 

Our Commitment  

At N-able, our goal is to continuously foster an environment of belonging built on learning from, and sharing perspectives with, one another. With a People-focused mindset, we strive for equality in the way we attract talent, the way we develop our people, and ultimately, the way we celebrate one another. N-able encourages qualified individuals to apply for intriguing opportunities regardless of race, gender, sexual orientation, disability status, religion, ethnicity, national origin, and all other dynamic facets that make us different. 

Additional information:   

To qualify, applicants must be legally authorized to work in the location for which this role is advertised and should not require, now or in the future, sponsorship for employment visa status. N-able is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic. Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. N-able employees performing certain job functions may require access to technology or software subject to trade regulations. Given this, N-able may obtain nationality or citizenship information from applicants for employment. N-able collects this information solely for compliance purposes and does not use it to discriminate unfairly in the hiring process.  

For US applicants, please read more here: Equal Employment Opportunity is the Law. Also, please view the supplement EEO is the Law, and the Pay Transparency notice. 

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