What are the responsibilities and job description for the Order Support Associate position at NABIS?
About Nabis
Nabis is the #1 Licensed Cannabis B2B Platform in the world with the largest portfolio of cannabis brands, supplying over 100 brands to 99% of California’s dispensaries and delivery services. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.
WHY YOU'LL LOVE WORKING AT NABIS!
- Competitive pay, paid weekly.
- You'll work at the fastest-growing cannabis startup in California!
- Medical/Dental/Vision offered to all full-time employees.
- Fun collaborative culture snacks and beverages!
The Role
The Order Support Associate's responsibility is to assist and support Delivery Drivers as they navigate product drop-offs, payment pickups, and customer communication. The ideal candidate will be punctual, detail-oriented, empathetic and have the ability to communicate clearly and effectively. They will work well in customer service related situations, and will provide timely, professional responses to our partners and team-members.
This role will be on-site and will require strong communication and time-management skills.
Responsibilities:
- Real-time updating of drivers’ documentation for deliveries and payment pickups if edits are needed
- Assisting drivers while they are at retail shops by acting as an efficient communication liaison between customers, brands and internal stakeholders
- Field calls from brand partners, assisting them in editing orders as necessary, and communicating any updates to our retail partners and internal stakeholders
- Work closely with Dispatch to reschedule/reroute orders as requested by brands or retail shops
- Work closely with Dispatch and Partner Success teams to ensure highest standards of customer service
- Keep up to date with Nabis policies, processes, and systems
Qualifications:
- Cannabis/METRC experience preferred but not required
- Exceptional communication and customer relation skills
- Outstanding problem-solving, time management and follow-up skills
- Team player with a high attention to detail
- Professionalism, patience and a process-driven approach
- Excellent work ethic and can-do attitude
- Ability to work effectively in a remote role, stay on task, and be proactive
- Low-ego, high EQ
Job Requirements:
- Associates degree OR 2 years relevant work experience
- Able to work occasional evening/weekend shifts
- Ability to learn and utilize multiple software platforms
- Must communicate clearly and concisely on the phone and via email
- Able to type at least 40WPM
- Basic math skills
- Ability to lift 50lbs, bend, stretch, twist
- Ability to pass pre-employment background screen
Nabis is an Equal Opportunity Employer
Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
