What are the responsibilities and job description for the General Manager position at Nama?
The General Manager with F&B 575 at NAMA Japanese Restaurant at Aman New York will lead the daily operation to ensure all policies & procedures are effectively maintained at an optimum level while meeting and exceeding guests’ expectations for quality of the product and service.
KEY RESPONSIBILITIES
Responsibilities and essential job functions include but are not limited to the following:
• Organize greeting, seating and exiting of all guests using a professional demeanourTrain, evaluate, and schedule all restaurant staff.
• Performs administrative duties such as, but not limited to, scheduling, payroll, and inventory.
• Inspect all areas of the restaurant to ensure standards of service are maintained.
• Respond to guest inquiries and coordinate special arrangements.
• Enforce established guideline and policies of the company.
• Implement new menus and promotions such as holiday and special event promotions.
• Provide instruction and/or guidance for guest and colleague safety in fire or other emergency situations.
• Respond to guest questions. Provide guest assistance, direction, and information as requested when working in public areas.
• Provide leadership and support for all food and beverage staff.
• Chair daily departmental pre-shifts and meetings.
• Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner.
• Maintain an active trace system for guest history on their F&B preferences.
Additional duties include but are not limited to:
• Develop monthly and weekly forecast.
• Monitor and complete all payroll for the Nama service team.
• Assign group deliveries and special events to departmental management staff.
• Attend all daily, weekly, monthly hotel and food and beverage meetings.
• Develop and update menus, as appropriate; prepare and print menus as required.
• Revise standard and procedures for department, as necessary.
• Assist in computing and sending daily reports.
• Provide a list of all rental items necessary for events to the Events department.
• Analyse business activity and compile statistics/reports as required.
• Support the Assistant General Manager in the implementation and/or following of department procedures.
• Greet all guests, colleagues and clients in a professional and friendly manner.
• Handle all enquiries and bookings for the restaurant in an efficient manner to maximize sales.
• Lead by example; motivate and be proactive in encouraging team commitment and spirit.
• Coach and mentor individual team members to develop their skills and maximize performance.
• Ensure appearance of colleagues is according to company grooming standards.
• Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible.
QUALIFICATIONS
• 5 years’ experience in a luxury hotel environment or similar role in restaurants or food and beverage.
• High-end Japanese restaurant experience, preferably in Michelin-starred establishments; omakase experience highly recommended.
• Passion for Japanese cuisine and culture, with a genuine interest in delivering an authentic and memorable dining experience to guests.
• Positive, engaging, and energetic personality.
• Able to be organized, manage time wisely and work with little to no direct supervision.
• Very high attention to detail and extensive service knowledge.
• Must have good knowledge of food preparation, wine, and spirits.
• Sensitive to cultural nuances.
• Excellent communication skills, both written and verbal on English.
• Able to handle a multitude of tasks in an intense, fast paced environment.
• Excellent people skills and the ability to work under pressure and with various stakeholders.
• Ability to maintain a clean and professional appearance as per company policies.
• Ability to stand for extended periods of time.
• Ability to carry, push, and pull heavy loads up to 30 lbs; standing, bending and lifting will be required.
• Multi-lingual is a plus.
• TIPS, ServSafe certified
• Department of Health and Hygiene certified
EEO M/F/M/V/D
