Supply Chain Coordinator

NANDO’S VISION

At Nando’s, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando’s PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it’s consumers’ needs and endures, over time, through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.

ROLE SUMMARY

The supply chain coordinator to join the Nando’s PERi-PERi USA, INC company supporting the Nando’s Grocery Team. You will be primarily coordinating all supply chain activities ensuring smooth operations between the sales team, marketing, 3PL’s, co-packers, shipping companies and e-commerce channel providers. The Supply Chain Coordinator reports to the NA Finance and Supply Chain Director. This role has the flexibility to be either remote on the East Coast of the United States or based in the Nando’s US office in Washington, DC. As all Nandocas, the Supply Chain Coordinator will be expected to wear many hats, seek out opportunities to make our company better, and, in general, be a good team player! The essential functions of this position are mapped out below:

KEY FOCUS AREAS

Forecasting & Production Planning

• Drive sales forecast process with sales team to build 12 months rolling forecast and monitor forecast accuracy to drive efficiency for both the US and Canada
• Lead production planning, forecasting, and ordering

Inventory Management

• Monitor stock levels across all warehouses and minimize operational risks
• Liaise with UK SC team to ensure on time and in full production shipments
• Contribute to monthly planning meeting with Central SC team
• Monitor and manage POS materials procurement

Supplier Management

• Manage 3PL relationships for all existing distribution centers/providers
• Control the product set-up in the Supply Chain systems and oversee that 3rd party providers have the necessary information

E-Commerce Management

• Manage E-Fulfilment logistics operations (including purchasing)
• Monitor full production of corrugate packs for online retail sales
• Work with suppliers to provide bi-weekly reports on sales and inventory

Customer Service

• Coordinate with back-office teams to ensure all orders are placed and processed within the relevant timescales and MOQ requirements
• Monitor service levels and take action to resolve any delivery issues
• Control and compare orders volume and value, with the forecast on hand, and share it with commercial team to take action
• Coordinate logistics execution of marketing activities

Master Data Management

• Work closely with UK teams to ensure correct products are being ordered and all registration and labeling is completed prior to ordering
• Control the product set-up in the Supply Chain systems and oversee that 3rd party providers have the necessary information

Special Projects

• From time to time, oversee and or assist on special short- and long-term projects that could include but is not limited to:
• Warehousing analysis
• Pallet configurations or design
• Inventory replenishment
• E-Commerce channel analysis
• New Product Development research
• Various technology projects
• General process improvement

ROLE REQUIREMENTS

• 1 years of related work or internship experience in CPG preferred
• High level of attention to detail and accuracy
• Excellent written and verbal communication skills
• Project management skills or experience with juggling multiple tasks with deadlines
• Knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Ability to work independently and effectively within a fast-paced team environment
• Fun-loving team player with entrepreneurial flair and excited about working in a culturally diverse international environment
• Strong analytical and planning skills with a keen eye for detail
• Natural influencing skills and able to coordinate diverse resources
• Strong customer service mentality
• Ability to work in an unstructured environment with limited management oversight

PERSONAL ATTRIBUTES & VALUES

Passion

• Energetic: outgoing, vibrant personality, goes the extra mile for their team
• Rooted: sees the work as more than just a job and is enthusiastic about success in their role
• Positive: constructive, optimistic, and confident
• Dedicated: committed, loyal and steadfast
• Learning orientation: desire and drive to acquire knowledge and skill

Pride

• Meticulous: demonstrates a commitment to quality and excellence in the execution of work
• Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision
• Conscientious: hardworking, diligent, and reliable
• Humility: modest and unassuming, taking pride and not praise in activities and achievements, this does not take the form of arrogance.

Family

• Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness
• Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
• Team player: engaging, cooperative, contributing, and supportive of team members
• Willing: eager, prepared, and quick to act or respond

Courage

• Assertive: confidently communicate needs or wishes in a constructive manner
• Resilient: effectively handle stressful or pressurized situations
• Tenacious: persistent regardless of setbacks

Integrity

• Integrity: adherence to accepted principles of right and wrong, interesting in doing the right thing
• Credible: honest, trustworthy, accountable, and dependable
• Genuine: keeping everyone’s best in at heart

Nando’s North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.