Billing Manager

Position Overview:

Billing Manager will be responsible for planning and executing all billing operations as well as managing and enforcing current processes, policies, and procedures while identifying areas of improvement in the Billing department. Billing Manager oversees the organization’s EMR/RCM system, Raintree/Rev-Ignition, which includes collaborating with EMR/RCM team, collaborating with colleagues to establish effective and efficient EMR/RCM training and best practices, and coordinating efforts to reduce risk to the organization through EMR/RCM auditing, compliance with HIPAA standards and necessary system assessments.

Daily tasks include, but are not limited to; facilitate communication between the front offices, back end billers, and management of all NAPA Center clinics; correspondence with clients and families concerning financial standing; performing training sessions with billing staff as needed; troubleshooting any personnel issues; credentialing new clinics and staff, researching best payors, reviewing and maintaining private insurance contracts; and corresponding with private insurance contacts on a regular basis. The Billing Manager will be responsible for keeping all accounts current, utilizing reports to target and solve any problems with accounts 90 days past due, bringing any issues to RCM team, as well as collections of all self-pay accounts.

Requirements:

• Must have a minimum of 5 years’ supervisory experience in billing management and healthcare information systems and technology support.
• Must be highly proficient with electronic medical record software or have a strong clinical background and a strong aptitude for computer systems.
• Must be able to manage projects and adhere to project timelines.
• Must have excellent analytical skills and ability to make judgment decisions.
• Must have excellent communication and customer service skills.
• Must have good working knowledge of Microsoft Windows, Microsoft Office, and an electronic medical record system and practice management system (ideally: Raintree).
• Must be able to work independently and be well organized.
• Must be able to understand Federal and State specific regulations related to medical records practices, compliance with documentation and HIPPA privacy regulations
• Communicate with Administration, NAPA staff, and outside facilities in a courteous, professional, and helpful manner. Communicates in an accurate and clear manner to share pertinent information that is concise in both written and verbal information.
• Provide professional services by assisting internal and external customers, answering questions, and emailing
• Perform other related duties as assigned or requested

Responsibilities:

• Oversees configuration and management of EMR/RCM environment.
• Implements and manages interfaces associated with the EMR/RCM.
• Reviews, tests, and oversees implementation of EMR/RCM updates/upgrades.
• Serves as EMR/RCM content expert through participation or content creation for meetings, including but not limited to Provider Meetings, Team Meetings, EMR/RCM Workflow Meetings, HIPAA Compliance Committee Meetings.
• Provides on-going EMR/RCM training and support for providers and staff.
• Preparing reports detailing the status of outstanding accounts receivable balances and collections efforts
• Managing the billing team with collection of accounts receivable self payors through phone calls, letters, or legal action when necessary
• Facilitates EMR/RCM optimization through researching and implementing enhanced functionality.
• Represents the organization and serves as a content expert on EMR/RCM workgroups.
• Represents the organization during EMR/RCM vendor conferences/trainings.
• Assists as needed with special projects toward the achievement of the NAPA Center’s mission.
• Provides IT support to staff working onsite and remotely, as needed

Physical Demands:

While performing the essential functions of this job, the incumbent must be able to do the following: stand or sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.

Company Values:

All NAPA Center employees must demonstrate the company’s core values which include:

• Love –NAPA is a family business built on the love that parents have for their children. Embody NAPA’s spirit of love through kind actions, warmth and communication used every day.
• Share - strive to collaborate and educate as part of the NAPA team, so that our clients and their families leave NAPA with positivity and hope.
• Grow – evolve, engage and continue to learn, from our clients, our colleagues and our industry so that we truly offer the best therapy possible.
• Hope – believe in the potential of every child and commit to helping them succeed, giving families hope when others have failed.