Operations Coordinator 2 - Women's Operations

Job Summary:

Serves as a key member of Nashville Rescue Mission’s Operations staff responsible for the coordination and supervision of special projects performed by volunteers and work therapy participants.    As needed, the Operations Coordinator 2 is responsible for organizing, managing and coordinating all the food service functions within the kitchen. This includes monitoring the service and quality of food, as well as the health compliance regulations and consumer satisfaction.  Must have an understanding of Nashville Rescue Mission’s purpose and message and must be an innovative leader with strong management skills and the ability to effectively coordinate multiple projects simultaneously. Uphold the Mission Statement of Faith and Code of Conduct at all times.

Essential Duties:

1. Coordinates the scheduling of special projects performed by NRM Staff, volunteers and work therapy participants.
2. Coordinates details of the special projects with the Vice President and Director of Volunteer Services (materials needed, number of volunteers needed, length of time for completing project, etc.).
3. Oversees assigned special projects from start to finish and works hands-on with all groups to complete special projects.
4. Must be on standby and available to cover unexpected work needs on weekends.
5. Knows Mission's statistical information for use when giving tours to volunteer groups.
6. Reports completion of all special projects to supervisor.
7. Able to complete and maintain the Work Therapy Schedule.
8. Required to work holidays and rotating weekends. Must be on standby and available to cover unexpected work needs on weekends.
9. Must train and be able to perform as directed in the following areas:

Kitchen

• • Follows the written meal schedule as set by the Food Service Manager.
  • Communicates with Food Service Manager regarding surplus foods and issues related to meal planning.
  • Receives stores and manages supplies that are ordered and donated. Ensures food storage areas (pantry, refrigerators, and freezers) are sanitary and kept well organized in compliance with current health department guidelines and best practices.
  • Instructs staff, program participants, and volunteers in health department standards, food preparation methods, and cooking.
  • Oversees preparation and daily use of perishable foods.
  • Considers the special needs of children and expectant mothers in the daily preparation of foods.
  • Organizes each day’s food needs to make certain items needed are brought from storage areas when required.
  • Keeps Food Service Manager informed of kitchen problems and needs.
  • Oversees sanitation of dining room before and after meals.
  • Maintains knowledge of current health department regulations.
  • Maintains good work relationships with program participants, staff, and volunteers.

Volunteer Services

• • Assists Director of Volunteer Services in managing volunteer-related communication in a timely and professional manner
  • Greets volunteers and provides them with volunteer information and explains the procedures for them to become a Mission volunteer.
  • Help manage volunteer systems with scheduling , updating information and inputting waivers.
  • Manage the volunteer email by sending out daily messages and answering questions from volunteers.
  • Answers the phone with professionalism and knowledge about the volunteer process.
  • Provides an updated volunteer schedule to Kitchen, Front Desk, Warehouse, and Guest Services staff members, daily.

Warehouse

• • Receives, sorts, stores and disburses purchased and donated inventory.
  • Pulls and delivers supplies for other departments as required.
  • Maintains the warehouse area in clean, safe and orderly condition
  • Secures warehouse each night and maintains security of the warehouse during hours of operation.
  • Works with the program participants and volunteers to enhance warehouse operations.
  • Trains program participants, volunteers and staff on all warehouse policies and procedures.

Custodial Services

• • Coordinates and directly supervises work therapy program participants in cleaning and sanitation to ensure the facilities are safe.
  • Coordinates and supervises the cleanliness of the outside property of the facility.
  • Ensures the availability and proper mixing of all chemical and cleaning products, to maintain a safe working environment as well as an efficient cleaning procedure.
  • Maintains and services the landscaped areas including all plants, shrubbery, trees, and lawn.
  • Supervises and directly handles all equipment operations including such items as: floor buffers, floor cleaning machine, carpet cleaner, fans, and similar equipment.

Other Duties:

1. Performs other duties as requested by Director of Volunteer Services.