Service specialist

Title : Student Services Specialist III, Dickson & Humphreys County Campuses

POSITION SUMMARY

This position represents the college to potential students and their families, secondary schools and their respective officials, post-secondary institutions and their respective officials and the community at large.

The main emphasis of this position is to build relationships with prospective Nashville State Community College students, to include students interested in dual enrollment, and to assist and advise them through the enrollment process, including career advising.

ESSENTIAL JOB FUNCTIONS / JOB DUTIES AND RESPONSIBILITIES

This position will serve two extended campuses : Dickson Campus and Humphreys County Campus. Provide student-centered service and advising to prospective students and their families regarding the college, academic offerings, career choice, admission procedures and financial aid options.

This includes assisting applicants through the application, career development and financial aid process. Serves as the point of contact for student services events for current students.

Develop, coordinate, and expand activities related to Welcome to the Nest and other student on-boarding communications and services.

Collaborate to develop, refine, deliver and evaluate orientation for new students, including the development of new recruitment programs for transfer and non-traditional students.

Manage ongoing effective and strategic communication with prospective students and applicants via letters, telephone calls, personal visits, electronic and social networking mediums, etc.

regarding college information, course programs, resources, career options and the enrollment process. Represent Dickson and Humphreys County Campuses when participating in recruitment events on and off campus, such as high school fairs, college fairs, campus tours, open houses, and other events.

Coordinate assigned activities with other college programs, departments and external entities. Provide regular reports on contacts to prospective students and student applicants, as well as on visits to schools and campus visits.

Assist in planning, implementing and evaluating creative approaches to increase awareness about Nashville State to prospective student audiences for the purpose of increasing enrollment and college completion.

Serve on college committees as assigned. Oversee student workers as needed. Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Bachelor’s degree

Two (2) years’ experience working with students

Two (2) years’ customer service experience

Proficient computer skills

PREFERRED QUALIFICATIONS

Master’s degree

Career advising experience

Prior marketing experience

Bilingual, preferably Spanish and / or Arabic

KNOWLEDGE, SKILLS AND ABILITIES

Ability to use available technology for data collection, analysis, and outreach for recruitment, admission, financial aid and enrollment of students.

Ability to work effectively with a wide range of constituencies in a diverse community. Working knowledge of regulations governing federal, state, and institutional policies regarding the administration of financial aid.

Excellent oral and written communication skills. Strong customer service skills. Knowledge of college recruitment, career counseling, admissions and / or financial aid processes.

Critical thinking skills, and the ability to analyze data. Record keeping and reporting skills. Ability to work some weekend and evening hours.

Open Until Filled : Yes

Rate of Pay : $44,129 - $52,962 depending on experience

Special Instructions to Applicants : Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire.

Applicants may be subject to a background check.

Nashville State offers flexible work arrangements for positions that qualify.

Last updated : 2024-05-16