Property Support Manager

Job Summary:

A floating manager that provides supervisory support as directed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities:

• Perform essential functions of an Assistant General Manager (AGM) or Operations Manager/Supervisor in the absence of assigned AGM or Operations Manager/Supervisor.

• Provide support to the General Manager as directed by the Regional Director of Operations or other above-property management.

• Assist Regional Director of Operations or other corporate personnel as needed.

• Coordinate with the front office team and housekeeping team to review occupancy levels and staff labor accordingly.

• Participate as an active member of the management/supervisor team.

• Ensure high level of hotel cleanliness, safety and sanitation.

• Extensive travel to properties; including extended stays, depending on operational needs.

• Work a minimum 50-hour work week including nights and weekends.

• Regular and in-person attendance; not a remote position.

• Punctual attendance; hotel shift schedule is pivotal.

• All other duties as assigned.

Supervisory Responsibilities:

• Directly supervise staff of hotel in the absence of other managers.

Required Skills:

• Problem Solving: Identify and resolve problems in a timely manner; develop alternative solutions; use reason even when dealing with emotional topics.

• Customer Service: Manage difficult or emotional customer situations. Respond promptly to customer needs and requests for service and assistance.

• Interpersonal: Maintain confidentiality.

• Oral Communication: Respond well to questions. Demonstrate group presentations skills.

• Written Communication: Writes clearly and informatively; able to read and interpret written information.

• Delegation: Delegate work assignments.

• Teamwork: Contribute to building a positive team spirit. Provide recognition for results.

• Managing People: Be available to staff. Provide regular performance feedback. Develop subordinates’ skills and encourages growth. Solicit and apply customer feedback (internal and external). Improve processes, products, and services. Continually work to improve supervisory skills.

• Diversity: Show respect and sensitivity for cultural differences. Promote a harassment-free environment.

• Organizational Support: Follow policies and procedures including, but not limited to, dress code policies.

• Adaptability: Adapt to changes in the work environment. Manage competing demands. Able to deal with frequent change, delays or unexpected events.

• Attendance/Punctuality: Is consistently at work and on time. Ensure work responsibilities are covered when absent. Arrive at meetings and appointments on time.

• Dependability: Commit to long hours of work when necessary to reach goals.

• Initiative: Ask for and offer help when needed.

• Innovation: Generate suggestions for improving work. Develop innovative approaches and ideas.

• Judgment: Exhibit sound and accurate judgment. Include appropriate people in decision-making process.

• Planning/Organizing: Prioritize and plan work activities.

• Professionalism: Treat others with respect and consideration regardless of their status or position.

• Quality: Look for ways to improve and promote quality. Demonstrate accuracy and thoroughness.

• Quantity: Strive to increase productivity.

• Safety and Security: Observe safety and security procedures. Report potentially unsafe conditions. Use equipment and materials properly.

Education and Experience:

• High school diploma or equivalent required.

• One year of hotel management or equivalent experience required. Multi-brand (Hilton, Hyatt, IHG or Marriott) exposure/experience preferred.

Physical Requirements:

• Frequently required to stand; walk; sit; use hands to finger, handle, and feel; reach with hands and arms; climb or balance and stoop; kneel, crouch, or crawl.

• Must be able to lift 15 pounds at times and occasionally up to 50 pounds.

Position Type/Work Hours

• This is a full-time position.

• The employee is expected to work a minimum of 50 hours per week, including nights and weekends.

• This is an in-person position which cannot be performed remotely.

Travel

• The employee will be required to travel (including overnight) up to but not limited to 80% of the time.

Work Environment and Philosophy

• The employee maintains an attitude and philosophy consistent with the company’s standards.