What are the responsibilities and job description for the Logistics/Customer Service position at Nashville Tempered Glass?
NT Glass is now seeking an energetic Customer Service Generalist with a strong background in logistics to join our Hendersonville customer service team. The ideal candidate will have a manufacturing background and experience in executing excellent customer service and contribute to the success of our team.
The Logistics Customer Service Representative is responsible for providing effective customer service by using excellent, in-depth knowledge of company products and programs, as well as communicating effectively with team members within NT Glass. Ability to navigate and utilize Microsoft Excel is a must with pivot tables and v-lookup.
Position Duties and Responsibilities include but are not limited to the following:
- Logistics Clerk (rate quotes, schedule trucks, claims, etc)
- Process/send all quotes
- Proofread Orders
- Perform back up Duties for Data Entry
- Email Order Confirmations
- Email Orders to sister location
- Assist in planning/organizing appreciation events
Characteristics of our new Customer Service Generalist:
♦ Quickly and professionally answers incoming phone calls and emails listening to each customer’s needs and concerns.
♦ Communicate effectively with production and provide all relevant order information to the team.
♦ Answer customer questions and inquiries and direct questions to Management when appropriate.
♦ Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service.
Education and Requirement:
- High School Diploma or equivalent.
- Strong and professional written, oral, interpersonal communication skills.
- Intermediate proficiency with Outlook and Excel.
- Strong math, organizational, multi-tasking, and follow through skillset.
- Dedicated to quality customer service, with proactive response.
- Need to be a strong team player; ability to establish credibility with customers and operations personnel to meet goals.
- Strong problem solving skills with a bias for results orientation.
Nashville Tempered Glass is an equal opportunity employer.
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Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Manufacturing: 1 year (Required)
- logistics: 1 year (Required)
Work Location: In person
Salary : $19