Loan Servicing Specialist (FT)

• Commitment to Service: Providing extraordinary service with every interaction, both internally and externally, to exceed the expectations of our members.
• Teamwork: Together, we succeed through a spirit of mutual respect and collaboration. Feedback is welcomed and contributes to building a positive team spirit to achieve organizational goals.
• Professionalism: Team members are approachable and treat others with respect and consideration; accepts responsibility for own actions; follows through on commitments.
• Fun: We work hard; that’s why it’s called a job! However, working efficiently and effectively with others to achieve our goals can be fun too!
• Community Engagement: Our industry was founded on the principles of people helping people. Being involved in the community through volunteerism is a great way to help others.
• Continuous Improvement: An on-going effort to make sure that our processes, methods, and practices are as efficient, accurate, and as effective as possible. We do this by examining and improving our processes to eliminate bottlenecks, use the best software, and take advantage of the most efficient methods.

•  Ensure to deliver service to both internal and external members that is in alignment with the credit union’s Service Promises. 
• Efficiently respond/resolve questions, comment, and concerns from Members and other departments.
• Responsible for the loan boarding process.
• Ensure accurate payment processing and proper tax and insurance setup.
• Reconciliation of delinquent property/school/village taxes and Forced Placed Insurance.
• Review Real Estate files for completeness, verification of proper documents to ensure compliance with regulatory guidelines (including, but not limited to HMDA, Homeowners Insurance deductibles, Proof of Income).
• Assist in processing and completing Real Estate funding packages. (Including but not limited to verification of Homeowners Insurance, Title Policy and dialogue with the closing attorney).
•  Assist in providing feedback and follow-up on Real Estate loan disbursements, including but not limited to loan settlements and any applicable refunds, to ensure file is complete and within the department’s turnaround time standards.
• Responsible for filing Member and Credit Union documents on a timely basis as required and assist in the scanning of all Credit Union documents as assigned. 
• Responsible for the quality of all scanned documents. 
• Assist in the creation and maintaining of scanning and FDI Lien filing procedures.
• Maintain PC database on outstanding Member Certificates of Title. 
•  Handle all daily reports including FDI Lien filing errors. 
• Generate letters to Members with outstanding titles using this database. 
• Contact Members on an as-needed basis to retrieve proper documentation and to ensure timely processing of all lien filing errors. 
• Liaison for all DMV contact in filing liens.
• Validate 1098 reporting.
• Manage payoffs and satisfactions.
• Assist members with GAP and Debt Protection claims.
• Assist in maintaining Loan Servicing department guidelines and procedures.
• Gather required materials for regulatory examinations and internal audit .
• Manage quality control process.
• Responsible for HMDA data integrity and reporting for HMDA/ECOA compliance.
• Remain current with regards to legal, regulatory, economic, & internal changes to our product and services to constantly provide the most effective feedback to co-workers & Members.
• Collaborate effectively with peers to complete projects as assigned.
• Achieve Sales and Service assigned goals for the department and the organization.
• BSA/AML compliance (and compliance with the Office of Foreign Assets Control) is the responsibility of all employees throughout the organization.  This is achieved through annual training, reporting compliance issues to the attention of the Compliance Officer, and keeping aware of regulatory requirements.

• Strong understanding of FNMA and FHLMC origination and servicing guideline, products, and documentation is a plus.
• Knowledge of Epysis and Meridian Link systems is desirable.
• Goal-oriented, ability to thrive and be resourceful in a fast-paced environment.
• Must have strong attention to detail, strong organizational and problem-solving skills.
• Strong written and verbal communication skills.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Your ability to be bonded is required.

Salary : $24 - $26