Job Posting for Sales/Customer Service - Woodland Building Center at Nation's Best Holdings, LLC
Woodland Building Center, a Nation’s Best Holdings, LLC company, is seeking outgoing and motivated
Sales/Customer Service candidates for our Springerville, Arizona location.
We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.
What’s It Like To Work for Nation’s Best?
Teamwork: A ll of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day .
Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate.
Autonomy: We em power entrepreneurial spirit in all our associates.
Relationships: We believe the core of our business is the relationships we build.
Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.
Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.
Growth Mindset: We are focused on long-term growth, both in our associates and the company.
Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done.
Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.
Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.
What Does a Sales/Customer Service Team Member Do?
Provides exceptional customer service by engaging with customers, greeting and thanking them, and assisting with their needs
Provide personalized assistance to customers in selecting hardware products and lumber
Actively engage with customers to upsell related items and promote special offers
Answers phone calls in a polite and timely manner, addressing customer inquiries and providing assistance
Highlights Do It Best reward program to customers, encouraging their participation to foster customer loyalty
Follows company standards and procedures to ensure efficient operations and meet customer expectations
Continuously seeks product and project knowledge to better assist customers and identify unique selling opportunities
Resolves customer issues with the support and guidance of management
Maintains a clean, organized, and safe work environment
Performs any other tasks as assigned by supervisors or management
What Does It Take to Be Successful as a Sales/Customer Service Team Member?
Proficiency in using computers and operating point-of-sale (POS) systems
Proven experience in hardware/lumber sales, retail, or a related field is preferred
Strong knowledge of hardware products, applications, and troubleshooting techniques desired
Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
Strong interpersonal skills with the willingness to consistently provide superior customer service skills
Physical ability to lift and carry items weighing 25-50 pounds, as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift
Availability to work a flexible schedule, including weekends, to accommodate the needs of the business
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