Lockbox Implementation Specialist

Lockbox Implementation Specialist

This position will provide support for the successful implementation of new client relationships related to the remittance processing suite of products, including new lockbox implementations, lockbox product development, and related cash management services implementation. Additionally, the incumbent will be engaged in ongoing products and services enhancement, including continuous process improvement through customer engagement and interaction.

• Lead lockbox implementations with lockbox client on-boarding and setup, lockbox product development, and related cash management services implementation. Participate in product enhancement discussions and implementation. 70%
• Resolve on-going lockbox customer service issues, ensuring quality customer service is consistent with established service standards and company policy. 20%
• Assist in maintaining effective relationships with key remittance processing vendors and serve as an escalation point for customer/vendor issues. 10%

Minimum Qualifications:

• 3 years financial services experience preferred
• Lockbox remittance processing experience preferred
• Project management experience
• Payments industry knowledge
• Bank operations experience
• Lockbox implementation experience
• Knowledge of lockbox remittance processing
• Knowledge of digital banking products and services
• Knowledge of payments industry
• Knowledge of property management industry
• Knowledge of Microsoft Office suite– advanced Excel skills
• Project management skills
• Ability to multi-task
• Well organized
• Strong analytical skills
• Problem solver

If you are looking for a challenging role in the financial services industry where attention to detail is crucial, this position may be a great fit for you. Apply today to join our team as a Lockbox Implementation Specialist.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) 6% Match
• 401(k) matching
• Adoption assistance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Wellness program

Experience level:

• 3 years

Schedule:

• Monday to Friday

Ability to Relocate:

• Arlington, VA 22202: Relocate before starting work (Required)

Work Location: Hybrid remote in Arlington, VA 22202