Charter Coordinator

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Responsibilities:

• Take field trip or Charter business orders through the electronic mail system or over the phone
• Provide accurate pricing information to customers
• Enter and record trips into company’s proprietary data base system
• Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers
• Generate trip reports as needed for CSC management or others
• Communicate with customers, invoice trips and track payments
• Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips
• Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
• Encourage compliance with company policies and procedures
• Perform various administrative tasks
• Other duties as assigned

Qualifications

Qualifications:

• High school Diploma or equivalent required; completion of college level courses preferred
• 3-5 years’ experience in customer service environment required
• Strong customer service skills required
• Solid data entry skills required
• Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
• One or more years of driving experience on field trips preferred
• Ability to acquire CDL and perform as a cover driver
• Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
• Highly organized and able to work with minimal supervision

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer.