What are the responsibilities and job description for the Customer care agent position at National Pen Co.?
Danish Inbound Customer Care Agent Location Dundalk Division Sales Employment Type Location : Dundalk, Louth, Ireland
- Resolving customer queries and issues, problem solving and negotiating, in a timely manner over the phone or via email
- Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution and customer satisfaction is achieved
- Input and track orders, returns, pick-ups and advise customer of updates to ensure customer satisfaction is achieved
- Processing customer orders and providing expert advice on the companys extensive products
- Process payments, manage invoice and statement queries and escalate as required to the relevant team
- Maximizing sales opportunities by identifying and seizing opportunities to upsell
- Utilise your language skills by translating and proof reading orders received
- Develop and maintain strong relationships with our customers
- Work towards achieving the team service level targets
- Maintain up-to-date knowledge of our products and processes to ensure customers are well informed
- Adhere and follow the companys communication procedure, guidelines and policies
- Ad hoc projects and duties as requested by management
- Must be fluent in the required language
- Previous experience in a customer service role is highly desirable but full and ongoing coaching and support will be given
- Customer focused, have the ability to deal with our customers in a friendly and polite manner
- An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills
- Self-motivated and goal oriented, always willing to go above and beyond for our customer
- Have the ability to multitask and manage time efficiently
- Strong desire in delivering the highest level of customer service and the drive to be successful in order to exceed targets and integrate into a team-based organization
- Have the ability to maintain professionalism under pressure, ability to analyse a problem quickly and resolve it following procedures
- Enjoy working in a team environment, working towards targets and maintaining high levels of quality customer service
- Experience with MS office and other systems
- Excellent telephone manner and email etiquette along with strong communication skills
- Fluent in English
About National Pen :
In business for over 50 years, National Pen is a world class provider of personalized marketing solutions. We offer high value / low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care.
National Pen operates across 10 locations globally with facilities in Europe, North America, Africa, and Asia and employee over 3500 people through our multi-channel business.
Last updated : 2024-03-06