What are the responsibilities and job description for the IT Specialist position at National Tube Supply?
Are you looking to start a career with one of the best in the industry? National Tube Supply, a leading metals service centers specializing in carbon and alloy tubular products is seeking IT Specialist for our University Park, IL location.
Successful applicants will be required to complete a post-off Hair Follicle Drug Screen (approx. 3-6 month window) and background check.
Job duties include but not limited to:
- End user training and support for multiple locations.
- Desktop support for PCs, laptops, and other IT equipment due to break/repair, application troubleshooting, and configurations.
- Maintain a log of requests, issues, and closed cases in accordance with SLA’s.
- Maintain inventory records of all IT hardware and software.
- Assist with the development of IT hardware and software standards.
- Maintain SOP documentation for phone, desktop, and application configurations.
- Maintain relationships with IT vendors regarding new purchases, warranties, and returns.
- Administration of active directory including users, distribution groups, and group policy.
- Administration of Exchange and Office 365.
- Administration of Cisco Call Manager, Unity, and Jabber.
- Administration of Mimecast Email Security
- Systems backup including job monitoring and verification.
- Printer maintenance.
- Strong communication and documentation skills.
- Strong troubleshooting skills while working independently with little or no supervision.
- Ability to lift IT equipment (50lbs).
- On call 24/7 with weekends and evenings during maintenance periods.
EXPERIENCE AND TRAINING REQUIREMENTS:
2 – 4 years in a technical role as Desktop Support or Systems Administration
Training:
A.S. in computer field and Microsoft Certified Desktop Technician preferred, but not required
Environmental Conditions:
Warehouse \ Manufacturing environment
Extended periods of time viewing computer screen
We offer competitive wages and a full benefits package including 401k with company match.
National Tube Supply provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, National Tube Supply complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
National Tube Supply expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of National Tube Supply’s employees to perform their job duties may result in discipline up to and including discharge.
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