What are the responsibilities and job description for the Store Manager- Highlands position at Native Roots?
Application Deadline: 7/10/2024
The Store Manager leads customer service and sales operations of a dispensary location. Manages sales performance and identifies sales opportunities. Develops and implements store strategies and tactics that achieve sales, service, and operational performance goals.
KEY DUTIES AND RESPONSIBILITIES:
- Manages all recreational and medical cannabis sales operations
- Manages store opening and closing procedures
- Builds and increases customer retention, fosters customer relationships, and develops brand awareness and loyalty.
- Provides escalated guidance to customers as needed including resolving customer complaints
- Performs daily cash verifications and recordings
- Manages store delivery, transfers, and inventory management processes
- Manages workforce and performance management efforts including hiring, onboarding, training, mentoring and evaluating employee performance
- Ensures that processes and procedures are compliant with internal policies and standards as well as local and state regulations
- Ensures compliant processes related to inventory reporting, employee reporting, patient reporting, and packaging
- Manages store budget and reporting
- Maintains the cleanliness and organization of the store including organizing products and inventory, sweeping, mopping, and dusting
- Manages staff scheduling
- Other duties as assigned
REQUIRED QUALIFICATIONS:
- 8 years of customer service and/or sales experience
- 3 years of management experience
- 1 Year of cannabis retail management experience
- 2 years of cannabis industry experience
- High school diploma, GED, or equivalent education
- Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge
- Excellent verbal communication skills
- Excellent customer service skills
- Excellent critical thinking and problem-solving skills
- Proficiency using Google Suite and/or Microsoft Office programs including Gmail, Calendar Docs, Sheets, Word, and Excel
- Knowledge of METRC
- Knowledge of local and state laws related to cannabis sales including Marijuana Enforcement Division (MED) regulations
PREFERRED QUALIFICATIONS:
- Experience with Cova POS system
PHYSICAL REQUIREMENTS:
- Sitting and/or standing for extended periods
- Ability to lift up to 50 lbs. and push/pull up to 100 lbs
- Ability to sit, stand, stoop, stretch, walk, bend, twist, reach, perform repetitive motions, and carry boxes or items
- Ability to work one store closing shift and one weekend per month
- Required to be on-call and be available via phone and in person as needed
COMPENSATION DETAILS
- Pay Range: $55,000 to $65,000; actual pay will be determined based on qualifications
- Accrue paid time off (PTO) immediately; starting at 2.5 weeks per year
- Health, Dental, and Vision insurance plans are available
- Supplementary insurance plans are available including Life, Disability, Accident, and Critical Illness
- 401k and ROTH 401k plans
- ZayZoon: Earned Wage Access! Get Paid whenever you need with wages-on-demand via ZayZoon. No need to wait until payday! We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday.
Native Roots Cannabis Co. is aware that fake job postings, job interviews, and job offers are being promoted, mainly on social media. Native Roots will only make a job offer to a candidate once the candidate has submitted a job application and participated in a face-to-face interview. Native Roots will never request payment or require candidates to submit a check or other form of financial information during the recruitment/onboarding process. All email correspondence from Native Roots will end in “@nativerootsdispensary.com”. If you have any questions, please visit the Native Roots careers website at https://nativeroots.applytojob.com/ or contact HR@nativerootsdispensary.com.
Salary : $55,000 - $65,000
