What are the responsibilities and job description for the Landscape Maintenance Account Manager position at NatureScapes?
JOB TITLE : Maintenance Account Manager
Position Summary : Yard-Nique is currently looking for an Account Manager for our Maintenance Division in the Charlotte Area We are an experienced leader in our industry and provide a diverse array of products and services. This position will train under and assist an experienced Account Manager in managing a portfolio of maintenance contracts to a wide variety of customers.
To be successful and thrive with our company you must :
Be driven, disciplined and focused
Build strong relationships through trust, hard work and determination
Develop and maintain landscape maintenance contracts specific to our customer's needs and vision
Make a commitment to Safety, Customer service standards and Quality an unwavering priority
Utilize your previous experience and people skills to be an effective teammate and leader
Understand and own your business.
Responsibilities:
Manage all aspects of a commercial landscape maintenance portfolio, including customer service ideals, enhancement sales, and quality and production expectations. Anticipate customer problems and concerns and take action to meet and exceed customer expectations
Build and maintain proactive communication and positive business relationships with residential and commercial clients, property managers, HOAs and other stakeholders
Work collaboratively with peer managers on various projects
Manage quality control of the portfolio to include assisting with property evaluations and client meetings to asses needs and client satisfaction; troubleshoot problems when necessary
Responsible for financial management and profitability goals of department: Interpretation and management of job cost reports, capital expenditures, and small tool budgets
Proactively conduct property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested
Effectively manage the activities of maintenance crews of 3-5 employees; communicate with Crew Leaders on a daily basis to ensure work schedules are adhered to in a safe and efficient manner, and ensure employee time is reported accurately
Provide supervision and develop employees through positive interactions, giving feedback and providing on-the-job training
Coordinate associated equipment, manpower, and procure necessary materials
Engage in on-the-job and cross-training with colleagues of other Yard-Nique divisions and departments
Establish and maintain safety and security at jobsites for all employees and customers
Position Requirements:
Effectively coach and manage employees on a daily basis
Basic knowledge of landscape maintenance techniques, plant identification and irrigation techniques preferred
Ability to build positive relationships with customers and employees at all levels in the organization
Adaptability and sound judgment when faced with multiple competing priorities
Basic proficiency with Microsoft Outlook, Excel, Word
Basic Qualifications:
AS or BS degree in Horticulture, Construction, or related field, preferred
Minimum 3-5 years related experience
Ability to work with minimal supervision
Excellent verbal and written communication skills
Job Type: Full-time
