What are the responsibilities and job description for the IT Support Technician position at Naturich Labs, Inc.?
Naturich Labs is seeking an experienced IT Support Technician to join our team.
Naturich Labs, Inc. is a growing, full-service personal care contract manufacturer dedicated to creating world class products which are naturally and organically derived. We have an experienced staff committed to launching high performance products with cutting edge R&D, outstanding customer service, and manufacturing superiority.
Key Responsibilities:
- Answer, troubleshoot and document support calls and tickets
- Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, MacBooks, & peripheral equipment and software
- Identify, isolate and repair/resolve hardware and software problems
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Utilize ticketing system to document and prioritize work
- Works closely with Manager to purchase hardware and software
- Contribute to technical Support documentation of resolutions, processes, and procedures
- Assesses functional needs to determine specifications for purchases
- Be a contributing member of a Technical Team
Requirements
- 2-5 years’ experience working in the IT Support field
- Excellent customer service, interpersonal, communication skills
- Experience in a Manufacturing and Production environment, with EDI experience
- Extensive knowledge & experience of Windows devices and support of Windows OS
- Minimum 2 -3 years’ experience supporting Windows 7/10 desktop/laptop PCs
- Experience troubleshooting and replacing hardware on both desktop and laptop PCs
- Ability to manage user accounts in Active Directory and Exchange
- Knowledge of how to effectively use Active Directory
- Able and willing to learn new as well as existing technologies
- Experience installing software, patches, updates on desktops and laptops
- Experience troubleshooting basic network, software, printing problems
- Knowledge of Google Suite, with experience of set-up and support
- Successful at working in a team culture
- Excellent written and organizational skills
- Bachelor's degree strongly preferred; HS diploma required
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Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
COVID-19 considerations:
All employees and visitors are required to wear a mask for COVID 19 precautions.
Ability to commute/relocate:
- Garland, TX 75041: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Please list the best day and time to reach you for a phone screening:
Education:
- High school or equivalent (Required)
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Required)
Work Location: One location