Senior Product Analyst

Nav is democratizing small business financing. In other words, we give small business owners access and control. Yes, this challenges the norm, but it means working with curious, purpose driven, dedicated, and inquisitively smart people who push themselves, our company and the community to the next level (and every level after that). We are the people behind the tech. And when it’s good, we look for better. We don’t over think the value we bring nor spend time trying to revamp mantras. We also do not come up with some crafty way to tell you who we are and what we offer. We are Nav! Here, you’ll gain a wealth of experience, learn the tricks of the trade, and work with winners. All companies say people are connected to their mission but in our case our mission and our people are one – it is a way of being not just a cause you are committed to. And since 2013, Nav has holistically and organically developed its own ideology because Nav can only be Nav.

Join Nav as we build the leading SMB Financial Health Platform on the market. As an Analyst on the Financial Health Platform team, you will be focused on providing insights and actionable analysis regarding our engagement, onboarding, customer life cycles, product funnels, and product referrals.

YOU WILL:

• Build reports, find insights, and recommend actionable improvements in engagement and onboarding metrics for customer life cycles and product funnels.
• Proactively contribute to, implement, track and analyze product KPIs, recognizing and reacting to changes, and identifying improvement opportunities
• Carry out experiments and testing, including recommending when testing is appropriate. Conduct performance analyses and monitor success of solutions.
• Work extensively with large amounts of customer and transactional data for analytics and validation.
• Create models to predict customer behavior and the performance of product referrals.
• Identify customer segments for targeted marketing and product recommendations.

WHO YOU ARE:

• 5 years of experience in a position drawing insights from data.
• A passion for digging in, finding insights, and plugging gaps in an empowered and ownership way. A deep intellectual curiosity and tenacity, with a desire to quickly test and learn. Excited about small businesses and using our data to deliver the best customer experience.
• Ability to clearly analyze and explain user journeys, or funnels, conversion rates, and KPIs. Ability to speak in terms of insights and actions by interpreting the data—not simply showing the data. A fantastic storyteller who is at ease presenting to stakeholders.
• Working knowledge of financial health metrics, industry fundamentals, and trends.
• Proven expertise in SQL, data wrangling, ETL processes, data pipelines, and data warehousing.
• Proven experience in visualization tools such as Tableau, PowerBI, etc.
• Experience with AB/Multivariate testing and revenue attribution modeling.

Inclusion at Nav:

At Nav, we celebrate what makes our employees unique because the businesses we serve are progressively diverse and distinctly original. Navericks are diverse, side hustlers, immigrants, veterans, queer, and we push generational boundaries. We are college dropouts, PhDs, special needs parents, allies, pet owners and community leaders. Navericks are human. We are committed to upholding a safe, supportive environment where everyone matters. We are committed to making a better future for all of us. We have created a workplace where people of all backgrounds can express their identities authentically. To put it simply, we want you to be proud to be you.

Our Compensation Philosophy is simple but powerful:

At Nav, we are  transparent about our total rewards, including pay, across all levels and roles. We believe great, enduring relationships are grounded in trust and transparency. Compensation shouldn’t be a distraction, and employees should understand how pay and career advancement decisions are made. Providing equal pay for equal work is table stakes for being a great place to work. Gender and ethnic inequity should only be something that our children read about in history books. We believe providing Navericks with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team.

During the interview process, your recruiter will be explaining how our rubrics work across all of our total rewards ( base, equity, bonus, perks, and benefit) offerings . The base salary for this role is targeted between $120K - $145K per year. Final offer amount is determined by your proficiencies within this level.

Our impact on you:

Competitive Pay. Company Ownership. Unlimited Vacation. Benefits Day One. 6 Weeks Paid Parental Leave. Work From Anywhere (yes we were distributed before it was cool). Flexible Work Arrangements. Free Telehealth and Telemental Health For All Employees. Employee Networking and Events. Community Network Groups (women’s, PRIDE, culture). Meaningful Perks and Rewards. Learning and Development Opportunities. Pet Insurance. 

A Naverick’s DNA: 

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and point of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We choose to not to be a victim of circumstance. We make decisions & take responsibility so that we can act & support each other, rather than adopting defensive, and “finger pointing” behaviors.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

If you are based in California, we encourage you to read our privacy notice for  California residents linked here.

Salary : $120,000 - $145,000