What are the responsibilities and job description for the PC Technician position at Naviga?
Our client is a managed IT Services leader partnering with businesses in planning, developing, and implementing enterprise-class technology services. Naviga has been retained to help identify a PC Technician to join their team.
Title: PC Technician
Location: Greenville, SC
Key Notes/Company Details:
- Founded in 2008, the company recently rebranded with a newly created go-to-market model
- They’re highly trusted by their customers (relationship-driven sales) and have a high-performing value system that has not been exhibited in the past. They stick by their word and the solidarity brings them long-term customers.
- There is internal cohesiveness, unity, and a strong focus on strategy. Highly supportive, encouraging, and direct leadership.
- A recent/current merger will add value to the established solutions by providing; Device as a Service (DAAS), Audio Video, Security & Mass Communications, Data Center & Infrastructure, and Professional Services.
- The team is growing rapidly, and they are very collaborative.
- The organization has a very good focus on the target market. They know who the end customer is down to a T. There’s no question of who they’re going after, and they have great messaging so their identity is very clear.
Responsibilities:
- Imaging and troubleshooting technology components (computers, tablets, smartboards, printers)
- Identifying and eliminating hardware and software issues as necessary
- Providing technical support to co-workers
- Performing tests and evaluations on new hardware as requested
- Establishing good relationships with all departments and colleagues
- Managing technical documentation as requested
- Efficiently work onsite to complete necessary installations or troubleshooting
- Keep an accurate inventory of product necessary for installations
- Load and unload deliveries of product onsite
- Stay informed with latest updates and apps necessary for product functionality
- Effectively communicate progress of installations to the assigned lead technician
- Resolve or escalate issues as necessary and in a timely fashion
- Coordinate with other technicians to ensure efficient problem solving
- Display the highest level of customer service
- Performs other related duties as assigned
- 1-3 years experience in technology troubleshooting.
- Good written and verbal communication skills.
- Good interpersonal skills.
- Good problem-solving skills.
- Detail and fact-oriented; results-focused.
- Self-motivated with the ability to work in a fast-paced environment
- Travel:75%
Benefits:
- Medical, dental, and vision insurance
- 401(k) Plan with a company match
- Short term / long-term disability and life insurance
- Flexible PTO
- 8 hours of volunteer time off
- 8 company paid holidays
- Remote work options
- Employee Assistance Program (EAP)
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