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Manager, Customer Support - 4 LOCS

NavitsPartners
Destin, FL Full Time
POSTED ON 5/16/2024

Title: Manager, Customer Support 

General Characteristics:

  • Partners with business units to develop creative solutions using e-commerce technology that will enhance the enterprise’s competitive advantage.
  • Directs the implementation of e-Commerce services and businesses for the enterprise or specific business units. Responsible for the daily management of e-Commerce activities and staff.
  • Possesses professional experience and knowledge in a variety of net-centric computing architectures and technologies.
  • Possesses an operational knowledge of key business processes and understands the technology either utilized or needed for their operation.
  • Strong Project Management expertise is essential.

Dimensions Education:

  • Bachelor’s Degree in Computer Science, Information Systems, or another related field.
  • Or equivalent work experience.

Experience:

  • A minimum of 7 years of IT work experience including managing team(s) responsible for Web/Internet, database applications and data warehousing functions.

Breadth:

  • Middle level management in the e-commerce function.
  • Works under general direction of senior level management.
  • Typically manages and mentors’ supervisors, project leaders and/or technical staff.
  • Works on multiple, complex projects as a project leader and a subject matter expert.
  • Frequently reports to an E-Business Executive or Director, Electronic Commerce.

 

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