Wine sales

Job Summary :

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Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.

Duties and Responsibilities :

Greets and engages customers in conversation for purposes of providing sales-related assistance. Assists in the selection of merchandise and suggests additional items to complement the customer's selections.

Where applicable, offers customers the opportunity to purchase extended product warranties. Explains coverage, benefits, and price.

• Interacts with customers and coworkers in a friendly and professional manner, adhering to NEX dress code / uniform standards, and assisting / supporting sales team members to the maximum extent possible.
• Becomes knowledgeable regarding merchandise selected, including proper set-up, use, care, characteristics of various product price points, warranty coverage, etc.

Communicates product-related information to customers knowledgeably and legibly.

Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor, store manager, etc.

regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, and achievement of store / department sales goals.

• Completes sales transactions efficiently and thanks customers for their patronage.
• As required, performs cash register transactions accurately and procedurally correct (cash, charge, check, gift certificates, layaway, etc.).
• Advises customers of upcoming sales events and services available throughout the Navy Exchange, such as gift wrapping, engraving, delivery, gift certificates, etc.

Offers customers the opportunity to open a NEXCARD account and informs them of NEXCARD account benefits.

Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc.

Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently, ensuring customer satisfaction as the end result.

• Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) to deter theft.
• Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories.
• Completes paperwork associated with merchandise / inventory movement, price adjustments, customer returns, cash register operation, etc.

• Eligible for and participates in applicable commission and gainsharing sales incentive programs.
• Is required to lift up to 25 lbs as it relates to job duties including, but not limited to, assisting customers, lifting merchandise, and assisting with stocking sales area as necessary.
• Performs other related duties as assigned.

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Last updated : 2024-09-09