Medical Asst Lead Orthopedics

The Medical Assistant Clinical Team Lead is responsible for providing basic nursing care to clinic patients following established standards and practices. This position provides a vital link in the chain of Quality of Care; supporting the clinic, communicating and scheduling appointments and physician orders and is responsible for providing established standards and practices under physician supervision and orders. The Medical Assistant - Clinical Team lead supports the clinic and Practice Manager and ensures proper training and guidance to all staff.

• Fulfills patient care responsibilities as assigned, which may include checking schedules and organizing patient flow
• Escorting patients to exam/procedure rooms. Observes, records and reports patients conditions and reactions to drugs and treatments to providers.
• Assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
• Collecting patient history including current medications, allergies, symptoms, etc.
• Provide patient care as directed by provider; this may include screenings, treatments in accordance with nursing standards.
• Assisting providers with various procedures as needed.
• Documenting patient charts and relaying information & instructions to patient/family. Document all interventions, phone calls, patient/family responses, medication dispensed or prescribed, hospital data, etc. in medical record.
• Answering patient phone calls & messages and acting as a communication liaison between the patient and provider.
• Fulfills clerical responsibilities as assigned which may include filing or sending medical records to a patient or referral provider; appointment scheduling.
• Collection and handling of lab specimens following established standards and practices adhere to infection control safety guidelines, maintaining equipment, instruments and stock supplies.
• Utilizes electronic referrals process to complete requested physician referrals to NCHMD specialists and ancillary services.

Additional Lead Duties

• Assist management in daily work schedules and make changes to accommodate workload.
• Lead the clinical staff and review finished work for accuracy and completeness.
• Participates with the peer interview team during the hiring process of new clinical team members.
• Provides new team member training and orientation for particular office protocols.
• Working knowledge of current changes in specific clinical areas such as immunizations, drug recalls, sample closets, etc.
• To be a key factor in the growth and development of clinical employees.
• Handle patient’s problems and concerns.
• Maintain inventory pursuant to established procedures and par levels.
• Serves as a point of first contact for Physicians, Providers, and nurses.
• Makes recommendations to Practice Manager regarding process improvements.
• Provides input to Practice Manager regarding clinical staff performance, needs, and hiring.
• Serves as a liaison and manages scheduling of Pharmaceutical Representatives.
• Must be able to communicate with staff, supervisors, peers, and associates, and maintain a positive working environment.
• Functions as a liaison between our Physician offices, referral physicians, ancillary services and the patients.

• Minimum of High School or GED required.
• Minimum of 1 year of experience in medical office setting as a Medical Assistant required.
• Completion of Medical Assistant training program with documented clinical practicum hours OR Medical Assistant certification required. 
• Verified ability to take accurate patient vital signs necessary.
• Proven leadership skills.
• Current certification in Basic Life Support for Healthcare Providers from the American Heart Association required. 
• Knowledge of CPT and ICD9 codes.
• Knowledge of basic and specialty specific medical terminology.
• Must be capable of working under pressure in a fast-paced environment with frequent interruptions while maintaining a professional demeanor and control.