Chargeback Analyst

The Chargeback Analysts I is responsible for handling incoming chargebacks, reviewing documentation, performing research, entering representments, and handling pre-arbitration cases on behalf of our clients for multiple networks on the issuer and acquirer side for US and Canada

PRINCIPAL RESPONSIBILITIES:

• Review daily incoming documentation in response to chargeback notifications
• Review incoming journals and validate if the documentation supports filing a representment with the networks
• Review transaction to determine the appropriate network routing of the transaction and then ensure network representment rules are met before submitting to the network for credit.
• Perform any necessary research and look up specific transaction details that need to be included with the representment case
• Process representments daily and within network timeframes
• Research and process pre-arbitrations within network timeframes
• Process Debit and Credit Adjustments to Cardholders as requested by terminal owners due to terminal out of balances, reversals, and also to resolve daily match and kill Settlement variances.
• Keep up to date on industry information, system changes, network rules and compliance issues.
• Respond to requests and maintain open communications between team, account managers and external customers.
• Archive documentation in the network Chargeback folder daily to ensure the data and documentation is available for internal use
• Assist other team members and perform other tasks within the department as required by management

SKILLS AND ABILITIES REQUIRED:

• 1-2 years of experience in chargeback processing preferred
• Knowledge of Visa, MasterCard, ACCEL, AFFN, CU24, Shazam, NYCE, Fiserv and Pulse networks chargeback rules and regulations
• Excellent attention to detail and organizational skills
• Ability to meet deadlines
• Strong written and oral communication skills
• Proficient in MS Word and MS Excel
• Ability to work in an environment with daily changes
• Ability to be self-motivated and quickly learn new procedures.
• Excellent problem-solving skills
• Must be able to work well with others, specifically with a team
• Ability to work overtime, holidays and weekends as required

Systems Involved:

• Pulse PIX2 System
• Shazam Access
• Visa VROL System
• MasterCard Single Transaction Manager and MasterCom
• Fiserv’s Client Workstation
• CU24 – Data Navigator
• NYCE Info Manager
• CDS Exception Manager
• CDS Webtools
• CDS Intranet

Job Type: Full-time

Pay: $21.31 - $25.66 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Hybrid work
• Office

Experience:

• Chargeback: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Work Location: Hybrid remote in Frisco, TX 75034