Assistant Manager

Job Title: Assistant Property Manager

SUMMARY OF FUNCTIONS:

Responsible for conversion of telephone and walk‐in prospects to leases, resulting in maintained and increased occupancy, and the inherent responsibility to effectively communicate to existing residents and establish a successful renewal program.

Responsibile for weekly/monthly reports to include receiving and posting of rents, with additional responsibility to assist the manager with the coordination of day‐to‐day activities of the property.

Assist in maintaining office clerical, filing and record keeping systems. Identify and strive to meet the resident’s needs.

MAJOR DUTIES AND RESPONSIBILITIES:

Duties may include, but are not limited to:

 Respond effectively to telephone inquiries to generate prospective resident visits to the property. Maintain a call to show ratio of at least 65%.

 Show and demonstrate apartments, utilizing sales skills to demonstrate market ready product and availability to close prospects. Maintain a deposit to show ratio of at least 50%.

 Follow‐up with prospective residents.

 Monitor telephone and walk‐in traffic at property via welcome cards and traffic logs.

 Walk model tour route and opens models daily to ensure quality presentation.

 Obtain lease information and complete lease applications. Conduct required credit and reference checks. Set up and maintain lease files.

 Conduct periodic market surveys, as requested.

 Encourage resident retention by contacting all residents on renewal report that are not currently on lease.

Lease Administration:

 Perform move‐in inspections with new residents

 Review Welcome packet with new resident in a timely manner

 Maintain legal records/files

 Input daily activity on daily and vacancy reports

Assist with Resident Relations:

 Prepare and process resident service requests.

 Assist with resident problems and complaints concerning rent payments, service requests, etc.

 Assist with preparation of newsletters and promotion flyers.

 Assist with the planning of community activities and events.

Accounting Policies and Procedures:

 Collect, record & deposit rental payments, application fees, security deposits, etc.

 Maintain account records and journals and make bank deposits.

 Help to prepare weekly and monthly reports as required.

 Help to prepare legal action for evictions, as necessary.

Organizational Relationships:

Reports directly to the on‐site manager. In absence of manager, supervises and schedules maintenance and on‐site personnel. Works with property manager, administrative division staff, staff members of other developments, outside vendors and service providers.

Physical requirements: Must be able to perform the physical functions of the position, which may include, but are not limited to: ability to walk property, including 4 flights of stairs, to complete physical inspections, deliver resident communications, and show apartments. Be able to effectively communicate with residents, staff, supervisors, vendors, etc. Must be able to lift a minimum of 60 lbs. to facilitate vacuuming, moving office furniture & lifting of supplies as needed.

Experience: Tax Credit Property Management Experience REQUIRED

Minimum Qualifications:

Three years successful experience managing tax credit properties, conventional rental properties and/or HUD assisted multifamily housing.

Good planning and organizational skills, including the ability to manage multiple tasks and complete assignments within established timeframes.

Strong interpersonal and communication skills and ability to work well with others.

Ability to work effectively in a team environment with minimal direct supervision.

Computer literate, with experience in windows‐based systems.

Ability to operate office equipment such as copier, fax, computer, typewriter, calculator, and

telephone.

This is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years

Schedule:

• Monday to Friday

Experience:

• Property Management: 3 years (Required)
• Tax Credit: 3 years (Required)

Work Location: In person