What are the responsibilities and job description for the Shift Supervisor position at Neighborhood Association?

Summary:

The successful candidate will be under the supervision of the Security Director and Site Director. The primary responsibility will be to oversee and instruct the security staff of their assigned facility. The shift supervisor will be required to provide direction and assistance to both Residence Workers and Security Guards ensuring a safe environment for both employees and clients.

Responsibilities:

The Shift Supervisor is responsible for, but not limited to:

Monitor the clients, units, and grounds at all times to ensure the security and safety of each resident
Examine all items entering the facility to ensure client and staff safety
Provide crisis prevention and intervention as needed
Record incidents and residents’ grievances appropriate in log book and on incident report
Maintain ongoing communication with all department supervisors concerning social services issues
Manage entry logs to ensure all persons entering the facility are recorded and accounted for
Inspect all cleaning and service chores assigned to program aides to ensure completion
Participate in the development of site goals and objectives by making recommendations that can aide in site efficiency
Assist clients with questions and resolving any issue as they may arise
Monitor video surveillance of all areas of the facility
Adhere to safety, health, and fire hazard guidelines; policies and procedures
Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel
Work diplomatically to solve issues that may arise
Provide coverage when necessary
May be required to work evenings, weekends and holidays as needed
Perform all other required duties to ensure the facility is running efficiently

Qualifications
Professional & Personal Qualifications:

NYS Security License, F-80 Certificate of Fitness, CPR/Basic First Aid certification.
Minimum High School Diploma / GED
Ability to establish and maintain professional boundaries in working with clients
General knowledge of working in a residential facility preferred
Knowledge of HIPPA guidelines and standards
Strong written and verbal communication skills
Excellent problem-solving and analytical skills
Commitment to excellence and high standards
Good judgment with the ability to make timely and sound decisions
Ability to assess emergency situations and respond effectively

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