What are the responsibilities and job description for the Receptionist position at Neighborhood Veterinary Services?
Key Areas of Responsibility:
- Provide outstanding customer service
- Able to lift pets up to 50lbs 10 times every day
- Work as part of a team to put our clients & patients first
- Knowledge of veterinary terminology
- Possess tact and diplomacy when dealing with the public, animals and other staff members
- Promote all practice philosophies and protocols
- Greet each client by proper name (i.e.; Mr. and Mrs.) and each pet by name
- Verify accuracy of personal information in computer for each client/pet
- Create appointments/explain procedures/ give accurate fees for routine services
- Check in/admit each patient into the hospital for designated procedure/exam
- Enter and present invoices and estimates
- Present hospital billing and return policies
- Check out each client with the ability to process all types of payments
- Provide clients and other hospitals with appropriate approved medical records
- Promote and educate clients on preventative care, wellness programs, monthly specials, new programs and pet portals.
- Proficient in the use of the hospital software
- Excel in presenting the hospital with a proper tour
- Take pride and maintain cleanliness of reception area, phone room, pharmacy and exam rooms, along with all areas of hospital as needed.
- Work with fecal matter, urine, blood, and cleaning chemicals
- To ensure the safety of clients, pets and their colleagues
- Obey all clinic policies and procedures as well as under their responsibilities under OSHA and other regulatory agencies
This job description in no way states or implies that these are the only duties to be performed by the Receptionist position
Job Type: Part-time
Pay: From $10.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Veterinary experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: One location
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