Team Lead Partner Support

Full Time position available.

Primary Purpose

• Maintain a familiarity of NEIS policies
  
• Maintain working knowledge of customer requirements
  
• Create an inspiring team environment with an open communication culture
  
• Set clear team goals
  
• Delegate tasks and set deadlines
  
• Oversee day-to-day department SOP
  
• Monitor team performance
  
• Report OKRs and KPIs to Manager
  
• Motivate team members
  
• Identify training needs and provide coaching
  
• Listen to team members’ feedback and resolve any issues or conflicts
  
• Recognize high performance and reward accomplishments
  
• Encourage creativity and risk-taking
  
• Strictly follow all security requirements
  
• Superintend partner support mailbox and monitor timely responses
  
• Handle mid-level escalation of carrier complaints
  
• Maintain schedule of routine team task rotations
  
• Delegate non-routine incoming work related to partner support
  
• Will routinely meet with other Team Leads and Manager
  
• Will lead discussion or topics for team meetings
  
• Will prepare documentation and feedback for performance evaluations
  
• Any other task manager deems appropriate to the position
  

Requirements

Requirements

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required/Preferred:

·         Minimum Associates  degree in Business, Accounting or related field preferred

·         Experience in bookkeeping, accounting or commercial insurance will be considered in lieu of a college degree

·         Ability to read, analyze and interpret financial documents

·         General PC knowledge including Microsoft Excel and Word. Knowledge of Visual Audit is a plus

·         Ability to communicate well with customers and staff

·         Represent NEIS, Inc. in a professional manner

·         Valid driver’s license and satisfactory driving record (based on NEIS Inc. guidelines)

• Proven work experience as a team leader or supervisor
  
• Positive attitude and adaptability
  
• Proficient computer skills
  
• Excellent communication and leadership skills
  
• Respect for work style diversity
  
• Organizational and time-management skills
  
• Decision-making skills
  
• Understanding of objectivity vs subjectivity
  
• Tendency to see positives in most circumstances
  

Benefits

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Benefits provided by NEIS:

·         On the job training

·         Benefit Package – Matching 401K, Dental, Life, Vision, Medical

·         Paid weekly 

·         Positive team environment

·         Laptop computer and other equipment needed to complete job effectively

·         Reimbursement of miscellaneous expenses.

Why work at NEIS?

Founded in 1945, NEIS Inc. is a family owned business with a team environment. We provide advantages of a large organization, such as, career growth, flexible schedules, work from home, and opportunities to work with a wide variety of people and industry. You can meet and interact with new people each day. The NEIS team of professionals has the experience and knowledge to deliver services with the highest standard of quality. We value our employees and you will consider this more than a job; this is a career. To find out more check us out at www.neis1.com 

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