What are the responsibilities and job description for the Automotive Service Advisor position at Nelson Ford Mazda?
Nelson Kia Subaru is a full service automobile dealer located in Bassett, Virginia. Due to the growth of our service business we are looking for an experienced service advisor to keep up with the increased business and help us grow. The candidate assists our customers with the repair and scheduled maintenance service requests. Helps to ensure the vehicle is fixed right the first time by accurately documenting the customer concern on the repair order. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Assists the service manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.
Duties and Responsibilities:
- Greets customers and helps identify a mechanical problem by questioning the customer, doing a visual inspection and/or road test
- Prepares a repair order showing time, cost and labor estimates for service
- Refers to service history, inspects vehicle, and recommends additional needed service
- Obtains customer’s signature on repair order, establishes customer’s method of payment and obtains credit approval if needed
- Other duties assigned by management
Requirements:
- High School Diploma or equivalent
- One or more years of previous experience as a Service Advisor REQUIRED
- Excellent customer service skills
- Above average computer skills
- Valid driver license in the state that you will work in
- Good driving record
Job Type: Full-time
Pay: $30,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Experience:
- Customer Service: 1 year (Required)
Work Location: One location