Reporting Specialist

Job Summary:

The Report Specialist creates and compiles the company’s final product (report and/or letter) using preapproved templates that detail the testing performed at Nelson Laboratories, LLC (NL). This job is more complex than “data entry” and may require interpretation of data. This role is responsible for balancing quality, accuracy and prompt/timely completion of the final product by having a central departmental focus to ensure appropriate consistencies across multiple tests.

Essential Duties:

General:

• Type, review, process, and perform corrections on all final report types
• Prepare letters, preliminary results and raw data, as needed
• Meet quality expectations of the team
• Initiate and ensure amended/duplicate report requests are being processed in a timely manner
• Process template requests: continually improve FRTs for team efficiency
• Act as a subject matter expert (SME) of the department, and have a strong knowledge base of other departments

Continuous Improvement (Kaizen):

• Recommend and advocate applicable process improvements of job and customer service efforts
• Anticipate new challenges and develop creative solutions to address them

Project Management:

• Regularly work with and communicate updates to Managers to identify, prioritize, and review projects
• Manage projects from start to completion, as applicable

Regulatory Compliance

• Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.).
• Know and follow company policies and procedures.
• Complete required training on time.

Professionalism

• Attend work regularly and reliably.
• Adhere to all policies and procedures.
• Perform other duties as assigned

Core Values:

• Integrity
• Customer Focus
• Excellence
• People
• Safety

Competencies of this position

• Data entry and interpretation skills
• Basic math, such as rounding and significant figures
• Effectively prioritize tasks and budget time to meet completion deadline(s)
• Multi-task and be self-motivated
• Attention to detail
• Proofreading, revising, and editing skills
• Demonstrate typing at a minimum of 50 wpm with 90% accuracy (best out of three)
• Proficient at 10-key
• Internet search abilities
• Proficiency with Microsoft Office products (e.g., Word, Excel, Outlook, CRM, etc.) and MasterControl™
• Verbal and written communication skills – follow or relay information and status
• Internal customer service skills
• Team-focused – participate willingly, ability to contribute independently and through the team to meet goals and deadlines, demonstrate teamwork, and actively participate in team interactions
• Results-focused – deliver product at a required time, cost and quality
• Demonstrate initiative – recognize areas for improvement and needs of the team

Work Environment:

This job operates in a professional office and laboratory environment. This role routinely uses standard office equipment such as computers, keyboards, computer mouse, telephones, photocopiers, projectors and file cabinets. Wear personal protective equipment such as lab coats, safety glasses, gloves, facemasks, as applicable.

Physical requirements:

Must be able to spend up to 95% of scheduled shift sitting at a desk on a computer and the remaining time standing or walking. This position may require occasional lifting of up to 10 lbs. To avoid experiencing symptoms of discomfort, minimal levels of adequate visual skills are necessary, such as accommodation (eye-focusing ability: view small details [misplaced period, etc.]) and binocular vision (coordination of both eyes: depth perception).

Education and experience requirements:

Minimum of 18 years of age in addition to a High School Diploma or equivalent. Previous office and customer service experience is preferred.