Technical Account Manager (TAM) - USA (Remote Role)

Nerdio empowers Managed Service Providers and Enterprise IT Professionals to deploy, manage, and cost optimize virtual desktops in Microsoft Azure. 

We believe in knowledge and clarity. We obsess over all things Microsoft Azure, including Azure Virtual Desktop (AVD) and Windows 365, and are the industry leader in creating breakthrough enterprise-grade technologies that extend Microsoft’s native products.  At Nerdio, we believe in going above and beyond for our clients and partners. We believe in our superior technology, and we let our products speak for themselves. We devote continuous effort and attention to listening to client and partner feedback. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology. We are a fast-moving, nimble company looking for individuals who are agile, passionate, and who love to move at the speed of light. 

If you want to be part of the Desktop-as-a-Service (DaaS) transformation that Microsoft and Nerdio are leading, then we want to speak with you. Nerdio is experiencing explosive growth and needs the talent to grow even faster. 

As a Technical Account Manager (TAM), you will work daily with our customer accounts, in partnership with the wider Customer Success team.

Responsibilities: 

• Manage a book of accounts, and own the customer journey driving overall adoption and value realization of Nerdio Manager
• Consult with and advocate for your customers as you develop strong relationships to ensure the product is being used to its fullest extent
• Utilize product domain expertise to serve as a trusted technical advisor and resource
• Be a primary point of contact for tech-related questions and coordination of issue management and problem resolution
• Collect and analyze customer data to identify trends, advance adoption, and create a positive customer experience
• Present Executive Business Reviews alongside the Customer Success Manager (CSM) focused on value realization and areas of opportunities
• Provide Nerdio’s product management and engineering teams with customers’ feedback to help identify friction points and new features
• Partner closely with Sales and Customer Success leadership to mitigate churn risk and ensure ongoing customer success.
• Track customer interaction within CRM tool (HubSpot)

Qualifications Required (Core Skills and Talents):

• A minimum of 5 years’ relevant experience in pre/post-sales account management, consulting, or professional services
• Hands on experience deploying and optimizing VDI environments is required, AVD (Azure Virtual Desktop) experience preferred
• Software background (an XaaS business such as SaaS, PaaS, IaaS) and preference is given to candidates who have demonstrated experience managing customer relationships across our key buyer personas – IT Operations, Finance, Software Engineering
• Ability to guide customers through their software implementation and drive adoption is a key requirement
• The ability to work in a dynamic team-oriented environment, using company resources to tackle customer challenges/requirements
• Attention to detail and quality of work, suitable for customer facing materials
• Problem solving and analytical skills
• Communication, time management, problem solving, project management, and social skills

Benefits:    

• Competitive Base Incentive Bonus Program
• Stock Options 
• Medical, Dental, Vision Plans 
• Short-Term and Long-Term Disability, Life and AD&D Insurance
• 401K participation 

• Unlimited Flexible Paid Time Off
• Technology stipend
• Great team culture  

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.