Computer Technician

Who we are:

“Any sufficiently advanced technology is indistinguishable from magic." -Arthur C. Clarke.

NerdsToGo is a rapidly growing technology based service company, with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers. In doing so, we hope to remove the confusion of technology that our customers feel is “magic”.

What you’ll be doing in this role:

You’ll have an opportunity to join the front lines of a rapidly growing company and be an early critical member of our team. You’ll also be able to impact the history of the company as we embark on a transformative journey with you as a main contributor.

In this role you’ll be a key technician for our MSP (Managed Service Provider) sector of our business. You’ll provide outsourced IT to small businesses focusing on cyber security, data loss prevention, Microsoft/Google Suite efficiency, system monitoring & patching, and more. You’ll also act as their remote helpdesk and occasional on-site technician helping resolve all IT questions and issues.

Additionally, you will support our residential customer in a typical "break-fix" environment. Fixing/building Computers and setup/teaching/troubleshooting various technologies at a customers home.

Critical responsibilities include:

· Navigate conflict and empathize when a customer is frustrated with their technology

· Maintain a positive professional attitude with all customers at all times

· Provide excellent white glove service with every interaction

· Respond with urgency to needs of our small business clients

· Follow up and follow through with key points and updates when we are resolving a more complex issue

· Act on behalf of the client’s business when troubleshooting third party software issues

· Assist with MSP marketing efforts and secure new clients

· Daily management of 10 small business client needs

Additional technician responsibilities include:

· Consult with customers in-store, over the phone, and on-site at their business or residence to provide solutions that best fit their needs

· PC Hardware and software fault isolation and repair

· Perform data recovery and loss prevention

· Upgrade and install software

· Manage virus protection and Spyware/Adware removal

· Enhance security solutions for home and small business technology

· Perform Network installation and maintenance (wired, wireless, LAN, WAN)

· Deliver one-on-one training

· Manage a daily workload of service tickets

The ideal candidate will have experience with the following:

· 2 years minimum experience providing technical support

· Professional, high energy, customer-oriented work ethic

· Office suite; Word, Excel, & PowerPoint & Outlook

· In depth knowledge of Windows OS (Win 7, 8, 10, 11)

· Mac and Apple experience

· Strong knowledge of PC troubleshooting and repair

· ‪PC imaging and configuration

· Routers, TCP/IP, WAPs, Wireless, and other networking devices

· Proficiency with peer-to-peer and client/server network configuration and troubleshooting

· Spyware / adware removal tools / antivirus programs

· Teaching with patience and to those with less knowledge on a complex subject

· Valid driver’s license and clean driving record

Why You’ll Love it Here:

· Opportunity to join an incredible company that values people and results

· You have a chance to make a significant contribution on our history-making journey

· We take fun to another level, are infectiously positive, and truly care about one another

· Training assistance to grow your technical and soft skills

· Competitive benefits including vacation, paid holidays, medical insurance, and commission opportunity

· So much variety- if you enjoy not doing the same thing every day, you’ll absolutely thrive in this role

Job Type: Full-time

Pay: $37,500.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Why are you applying to this job?

Experience:

• Computer Repair: 3 years (Preferred)
• Computer networking: 3 years (Preferred)
• Customer service: 3 years (Preferred)

License/Certification:

• CompTIA A (Preferred)
• Driver's License (Preferred)

Work Location: Multiple locations

Salary : $37,500 - $50,000