Customer service rep

Duration : 0-24 month(s)

Description / Comment :

L ooking for a self-motivated team player. This individual must be organized, customer focused, flexible, professional with the ability to perform in a fast-paced environment.

Essential duties and Responsibilities :

Learn JD Edwards and status codes

Enter Orders using the correct billing and shipping accounts

Assist customers with expediting of orders, product pricing and availability and order status updates

Resolve issue related to shortages / overages of shipments

Process RMA (return material authorization)

Provide quality customer service by following up and initiating correspondence verbally and via email

Learn customer specific requirements for the territory(ies) assigned to employee

Performs other duties or projects as assigned by management

Education :

High school diploma or GED

Experience / Qualifications :

Customer Service experience in the business setting (retail environment preferred)

Must be able to sit for long periods of time

Detail and team-oriented individual with a commitment to providing first class customer service

Ability to communicate effectively both verbally and written with management, customers, outside sales agencies, sales representatives, and colleagues.

Ability to follow instructions both verbal and written

Must be able to work variable hours according to the department requirements

Working Knowledge of Microsoft office and Microsoft Outlook

Conduct themselves with honesty, integrity, timeliness in all actions with all team members and customers

Prior experience with JDE preferable

Must be able to problem solve and make decisions aligned with the objectives

Must be able to identify ongoing issues and / or present possible solutions in compliance with ethics and processes.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Last updated : 2024-05-21