What are the responsibilities and job description for the Help Desk Technician position at Net2Source Inc.?
Job Description
Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants.
Help Desk Technician
Chicago, IL Hybrid role
2-year contract
Rate: $30-$32/hr W2
Responsibilities will include:
Sense of ownership for the end user desktop environment including managing end user
expectations, maintaining, and supporting the modern desktop operating environment.
Ensure performance of the Modern Desktop components to an SLA level and report on it
Work with CTO, ISO, and other technology resources to maintain an overall Modern
Desktop end user support operating strategy
Assists with all disaster recovery and business continuity planning activities
Works with CTO, ISO to ensure compliance with SEC, Client and other regulations;
assists with gathering information for audits
Experience:
3 years in deploying Microsoft technologies.
2 years delivering Microsoft Modern Desktop technologies such as Windows 10
devices, Microsoft Endpoint Manager (MEM, formerly Intune), SCCM, and AD/AAD,
multi-factor authentication (MFA), conditional access (CA)
Demonstrates the ability to work in a fast-paced complex environment where
organizational skills are essential.
Experience in testing, troubleshooting, commissioning, and documentation of installed
and integrated deployments, on-site or remote. Excellent documentation practices are
essential.
Possesses excellent collaboration skills and ability to interact with end-users, vendors,
and other teams to successfully identify and resolve issues.
Thought leadership on how to best support our end users with emerging trends, process
improvements and Microsoft tools and products.
Good problem-solving skills, with an ability to work autonomously or with minimal
supervision.
Excellent written and oral communication skills, detail oriented, pays attention to subtle
nuances and needs of individuals, especially executives.
Desire for continuous learning and improvement
Education
Four-year degree in Information Technology, Computer Science, or other relevant fields
(or work equivalent)
Bonus Points:
Microsoft O365 and Azure technologies, including but not limited to:
Threat Protection - (Advanced Threat Analytics, Defender Advanced Threat Protection,
Threat Intelligence)
Information Protection - (Azure Information Protection, Data Loss Prevention, Cloud App
Security)
Security Management (Azure Security Centre, O365 Security, Compliance Centre,
Windows Defender Advanced Security Centre)
Other core O365 services including Teams, SPO/OneDrive, EXO
Azure DevOps, Git, repos, pipelines, pull requests
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Awards and Accolades:
- America's Most Honored Businesses (Top 10%)
- Awarded by USPAAC for Fastest Growing Business in the US
- 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
- Fastest 50 by NJ Biz (2020, 2019, 2020)
- INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
- Top 100 by Dallas Business Journal (2020 and 2019)
- Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
- 2019 Spirit of Alliance Award by Agile1
- 2018 Best of the Best Platinum Award by Agile1
- 2018 TechServe Alliance Excellence Awards Winner
- 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Regards,
Kuldeep Yadav
Sr. Manager Recruitments
Net 2 Source Inc.
Global HQ Address 270 Davidson Ave, Suite 704, Somerset, NJ 08873
Office: (201) 340-8700 x 452 | Cell: (201) 479-2783 | Fax: (201) 221-8131 |
Email: kuldeep.yadav@net2source.com
Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn
Salary : $30 - $32
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