Customer Reference Manager - Customer Marketing

We are hiring a full time employee (FTE) W2 of Netchannels supporting on of our clients in High Technology: Cloud security.

NOTE: This is a Marketing & Sales Enablement role. This is NOT a customer service role.

NOTE: This position is remote

This high tech client is developing groundbreaking cloud solutions for companies, leveraging years of experience in building secure, reliable, and scalable cloud technology. They are seeking a Customer Reference Manager to identify opportunities and build programs with our valued customers, to foster shared thought leadership opportunities and amplify the benefits of their solution through differentiated use cases. 

You are an entrepreneurial, strategic professional with a background in developing high-impact relationships with customers and industry influencers. You will work with leaders across the company, collaborating with teams in communications, product management, sales, and field marketing. This position offers the opportunity to blend high level, critical thinking with more tactical operational activities. This is a meaningful role for the company, as you will be responsible for increasing our visibility, interactions and market awareness as we expand our products and communicate our value to customers.

Responsibilities

• Identify and onboard new reference customers, Manage and monitor customer reference activity, keeping data current, accurate and up to date.
• Ensure a positive customer experience through day-to-day activities, and work as an advocate for our customers internally.

Minimum qualifications:

• High energy, enthusiam, and go getter.
• Self-starter and embracing ever changing landscape
• BA/BS degree and equivalent practical experience
• High Technology experience is a must
• Knowledge of the Cloud Security is a plus
• Ability to build relationships with internal and external constituents
• Outstanding project management and leadership skills, in addition to experience working on cross-functional teams.
• Superb written and oral communication skills.
• Experience executing a customer reference program for a high tech company

Preferred qualifications:

• 7 years of customer reference, marketing or corporate communications
• Proficient in: Influitive, ReferenceView, ReferenceEdge, or TechValidate
• Knowledgeable in Adobe Experience Manager, CRM, WordPress, Marketing automation platforms
• Interest in Cloud technologies and collaboration software.
• Ability to manage global agency resources and ensure global initiatives are represented in strategic regions.
• Strong bias towards action with the ability to make decisions quickly amidst multiple stakeholders.
• Excellent organizational skills, detail oriented and a proven capacity to manage multiple priorities.

At Netchannels, we value differences. We believe that success is achieved by pulling together all talents from all sources. We also believe that each and every single one of us can change the World.  We're dedicated to matching our talents with the best opportunity for them and for our clients.

Netchannels is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.