Technical Services Intern (Allen, TX)

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology.

We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT

NETSCOUT has been helping the world's largest organizations solve their most complex digital challenges for more than 35 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world's essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters - and stay unstoppable for a world that relies on them every second.

About the Technical Services team:

We are seeking a talented student studying Engineering and/or Computer Science to join Netscout Provider Services team for the summer of 2024. This position will be responsible for working with and supporting the Netscout Service Provider Services team.

How you will contribute:

• Work closely with the Services team to assist them in resolution of technical service cases according to generalized procedures and specialized understanding of product issues.
• Provide the software, hardware, application, and product support.
• Work with the Services team to ensure hardware is functional and up to date on OS, patches, and security.
• Design and develop AI software solutions to drive higher effectiveness within the services team.
• Collaborate with tools engineers to improve existing internal AI tools.
• Optimize the performance of learning models coming out of academic and industry research.
• Completing tasks on assigned projects.

Preferred Qualification/Skills:

• Pursuing a BS degree in Electrical Engineering or Computer Science
• Solid problem-solving skills.
• Experience/projects in Python and other programming languages (C , etc.)
• Ability to work with and learn various scripting languages such as JavaScript, Perl, UNIX shell scripts (bash)
• Working knowledge of all standard office suite applications
• Diligent attention to detail
• Effective organization and time management skills
• Effective interpersonal and leadership skills
• Ability to manage many tasks simultaneously.
• Ability to work under pressure and time constraints.
• Solid verbal and written communication skills

Additional Information:

• The people behind our products are responsible for our company's success, and we take your career ambitions seriously. As a NETSCOUT intern, you will have an opportunity to learn products and technologies in use by our product line which you may find useful in your career aspirations and plans.

NetScout Systems, Inc. is an EEO/Affirmative Action Employer.