Client Value Executive -Tech, Retail, & eCommerce

At Neustar, you have the power to be your authentic self, to be curious, to run with your idea, and to celebrate a good day. We help the world’s leading enterprises solve their most persistent problems using the powerful combination of identity-resolved data and decision analytics. You’ll help us discover new ways of doing that. With an inclusive culture and a comprehensive benefits package to support your total health, we make sure we have what you need to take care of you and yours.

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Job Requisition:

Primary Location:

Job Description:

Summary:

This position will act as the primary day-to-day client value executive for a diverse set of Technology, Retail and eCommerce clients that leverage our range of Risk, Compliance, and Marketing services. The individual will be primarily accountable for protecting and retaining a large base of existing client revenue through ongoing collaboration with their clients and various internal departments to ensure overall client satisfaction and return on investment in Neustar Solutions. Additionally, the client value executive is expected to work closely with a cross-functional internal team to develop trusted, consultative, and mutually beneficial client relationships that lead to incremental up-sell opportunities within their existing client base.

Here’s How You’ll Make A Difference:

• Proactively manage a large base of existing Technology, Retail and eCommerce clients, supporting day-to-day customer relationships with roughly 25 clients valued at $20M in annual revenue.
• Responsible for defending existing revenue within assigned account base, focusing specifically on driving client value by developing a deep understanding of each client’s business needs and issues.
• Expand relationships within existing account base to help uncover incremental new revenue opportunities by partnering with Sales and Client Executives on any new business opportunities.
• Coordinate and deliver Quarterly Business Reviews with clients where applicable.
• Coordinate all internal resources necessary to ensure any client issues including service, billing, technical, delivery, etc. are resolved efficiently and effectively.
• Acquire and integrate industry knowledge related to general trends, emerging technologies & competitors specific to our Technology, Retail and eCommerce vertical.
• Maintain meeting notes, renewal forecasts, legal documentation, and client contact information electronically in Salesforce.com for assigned client base.
• Create and maintain Account Business Plans within a matrixed internal team for assigned clients.
• Provide clients with an ongoing education of Neustar’s solutions via thought leadership, events, etc.

What You Bring to the Table:

• Minimum of 7-10 years’ experience supporting conceptual services in a highly technical, complex, and fast-paced selling environment leveraging consultative sales acumen.
• Strong work ethic and a demonstrated track record of retaining and growing a client base of $20M .
• Experience managing the entire sales cycle, from identifying a need, to developing the solution with a measurable value prop, to closing the deal and seeing it through to implementation.
• Excellent interpersonal, customer relationship management, and organizational skills desired.
• Fluent in negotiating complex agreements and communicating technical concepts.
• Strong face-to-face and virtual presentation and meeting facilitation skills.
• Intellectual curiosity, attention to detail, high energy, drive to win, an ability to multitask and work creatively to resolve client issues.
• Ability to champion new ideas, initiate change, think “outside of the box,” and drive innovation.
• Ability to unite internal teams for effective and logical problem solving.
• Proficient in Salesforce, PowerPoint, Excel, Word, and virtual meeting software (Teams, Zoom, etc.).
• Potential for travel up to 25% of the time

The Fine Print:

• Bachelor’s degree

Neustar does not accept unsolicited resumes from external firms or agencies. Neustar will not be responsible for placement fees associated with unsolicited resumes.

DIVERSITY
Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure. Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected. Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage. The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career. We invite you to join us.

EOE of Minorities/Females/Vets/Disability
Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-era or special disabled veteran in accordance with federal law and other state and local requirements. Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.