Relocation Specialist

Summary Duties and Responsibilities:
Performs a variety of duties related to permanent and temporary resident relocation including educating residents about their relocation opportunities, alternatives, rights, and responsibilities; presenting relocation information at community-wide meetings; meeting with residents one-on-one; working with moving companies, utility companies, apartment managers, construction staff, neighborhood hotels, etc. to ensure a smooth relocation process for residents; conducting community surveys; supporting residents with completing any documentation necessary; drafting, coordinating, and presenting communication in buildings undergoing modernization and rehabilitation; and serving as a liaison between the affected resident communities, project leads and the community at large.

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Essential Functions and Work Duties: *
The Relocation Specialist fulfills the following essential functions under the direction of the Director of Resident Services and in collaboration with other NHI staff, HAND Property Management, residents, and collaborative partner organizations. Additional work functions and duties may be assigned.

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Work closely with HAND Property Management, Project Managers, Property Managers and site management staff to communicate the relocation plans and strategies to residents of communtiites undergoing improvement projects or the development of new properties.

• Perform community outreach functions including door-to-door surveys to assess resident needs and project impact. Work with team members to plan, coordinate and assist households during the relocation and construction process.
• Plan and execute relocation activities in accordance with individual needs of residents of affected properties, including arranging temporary or permanent housing, food vouchers, transportation assistance, and other relocation benefits.
• In coordination with all project leads including site management staff, conduct informational resident meetings related to the schedule, scope of work, impact of day to day living at the property; make presentations, answer questions and explain policies and procedures; and provide follow-up to residents and their advocates to ensure concerns are acknowledged and addressed.
• Communicate and respond to the needs and questions of residents prior to and during the construction and relocation phases to assist in making this process a smooth one for all residents. Develop and distribute informational and educational materials related to assigned projects and deliver informational updates to residents of affected properties; update communication boards/bulletins and distributes newsletters.
• Stay abreast of all changes in construction schedule/scope, update the relocation schedule, and draft and distribute updated resident notifications accordingly.
• Maintain working relationships with the construction contractor, moving companies, and NHI and HPM staff to ensure that relocation is carried out on schedule and on budget.
• Work with moving companies and vendors to minimize damage during all moving sessions; track, verify and participate in resolving damage claims; work with site staff to coordinate pest control inspections of all households and coordinate treatment when necessary.
• Appropriately respond to and problem-solve emergency relocation issues with vendors, residents and the project team during the execution of a project.
• Provide other assistance and administrative support to Relocation Manager and team, site management, construction contractors, and residents.

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Other Functions and Work Duties: *

• Perform other duties as from time to time may be determined necessary for the well-being of the total operation.

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Coordinate specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and accurate flow of work and information.

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Perform tasks that are supportive in nature to the essential functions of the job, but which may be altered or re-designed upon individual circumstances.

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Qualifications and Skills Required: *
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Challenges, needs, and lifestyle issues of the physically, mentally, socially, and economically disadvantaged;
• Housing options, community resources, and services for low-income families, elderly persons, and persons with disabilities;
• Landlord/tenant law, ADA, and Fair Housing Law;
• Principles and practices of program development and implementation;
• Methods and techniques of conflict resolution;
• Principles of community organizing and resident-driven initiatives;
• Modern office equipment including computers and applicable software applications and peripheral equipment;
• Principles and practices of record keeping and report preparation;
• Pertinent Federal, State, and local laws, codes, and regulations;
• Basic mathematical and accounting principles.

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Education and/or Experience: *

• Must have a Bachelor's Degree or a high school diploma or equivalent with two years of college-level course work in social work, social services, or a related field and a minimum of three years of increasingly responsible experience in the social services field.

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Other Skills and Abilities*:

• Ability to read, write, and speak English.

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Proficient reading, report writing, and grammar skills.

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Proficient typing and PC skills with the ability to operate computer software including word processing, spreadsheets, and database applications.

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Effective interpersonal relations, communication, and customer service skills.

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Ability to work independently and with others.

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Ability to organize and prioritize tasks and to work closely with residents, resident groups, management, and service partners.

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Flexibility to adjust work schedule to accommodate seniors and families as needed (i.e. work on the weekends or after normal business hours).

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Possess general knowledge of local, state, and federal agencies and private social service agencies and programs that serve low-come seniors and families.

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Communicate complex relocation rules, regulations, and plans in simple language to varying audiences.

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Evaluate the needs of residents and provide appropriate information as it relates to relocation.

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Prepare and provide clear reports and data tracking.

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Work as part of a multi-department team.

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Physical Requirements: *

• Stooping - frequently bending body downward and forward by bending the spine at the waist, requiring full use of the lower extremities and back muscles.

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Kneeling - frequently bending legs at knees to come to rest on knee or knees.

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Reaching - frequently extending hand(s) or arm(s) in any direction.

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Handling - frequently seizing, holding, grasping, turning, or otherwise working with hand or hands.

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Ability to transport objects up to 25 lbs.

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Exerting up-to 30 lbs. of force occasionally, and/or up-to 25lbs. of force frequently.

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Ability to lift objects up to 25 pounds from the ground level to 4 feet in height and move them from shelf to shelf in storage.

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Walking - moving about on foot to accomplish tasks.

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Stairs - Ability to walk up and down stairs.

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Regularly required to use hand to finger, handle, or feel, reach with hands and arms and talk or hear using telephone, computer keyboard, mouse and calculator while seated or standing at a desk.

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Able to sit and stand for extended periods.

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Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

NEVADA HAND IS AN EQUAL OPPORTUNITY EMPLOYER
Nevada HAND does not discriminate, and will not tolerate discrimination, based on race, color, national origin, ethnic origin, sex, sexual orientation, age, or disability as those terms are defined under applicable law.

Job Type: Full-time