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Remote Call Center Representative

Nevada
Las Vegas, NV Remote Full Time
POSTED ON 1/9/2023 CLOSED ON 1/30/2023

What are the responsibilities and job description for the Remote Call Center Representative position at Nevada?

Call Center Agent-Remote
 
Landry’s has an open position as a Hotel Reservation Agent to support our Hotels and Casinos.  This position is a remote position.  We need high caliber, experienced individuals to join our organization. If your skills and talents are a match for our needs, we can open the door to career opportunities!
 
Essential Duties/Responsibilities:   
  • Answer all incoming calls in a friendly, energetic and efficient manner.
  • Provide guests with information concerning the hotel amenities and services.
  • Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations
  • Suggest relevant upsells and convert calls into reservations
 
Requirements: 
  • The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, call center or equivalent work experience.
  • LMS reservation experience is required.
  • Effective in following and achieving department sales goals. 
  • Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change.
  • Exceptional Customer Service skills are essential for this position. 
  • Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.  
  • Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM.
  • Intermediate computer skills required, i.e. Web Browsing, Email, Typing
  • MS Outlook, Excel and Word
 
Rate of Pay:  Starting base pay $15.00/hr., plus $2.00/hr. shift differential nights and weekends and monthly performance-based incentives can earn up to additional $2.00/hr. or more.
 
Hours:  Reservations is open 6:00 am to 9:00 pm PT, seven days a week. Most likely shifts to start will be 1:00 pm to 9:00 pm including weekends.

​
Landry's is a multinational, diversified restaurant, hospitality, gaming, and entertainment conglomerate based in Houston, Texas.  The company operates more than 600 high-end and casual dining establishments around the world, including well-known concepts, such as Landry’s Seafood, Bubba Gump Shrimp Co., Rainforest Cafe, Morton’s The Steakhouse, The Oceanaire, McCormick & Schmick’s, Mitchell’s Fish Market, Chart House, Saltgrass Steak House, Claim Jumper, and Mastro’s Restaurants.  The company also operates a group of signature restaurants, including Vic & Antony’s, Grotto, Willie G’s, and others.  The gaming division includes the renowned Golden Nugget Hotel and Casino concept, with locations in Las Vegas and Laughlin, NV, Atlantic City, NJ, Biloxi, MS, and Lake Charles, LA.  The entertainment and hospitality divisions encompass popular destinations, including the Galveston Island Historic Pleasure Pier, Kemah Boardwalk, Aquarium Restaurants, and other exciting attractions, coupled with deluxe accommodations throughout the Houston and Galveston area, including the Westin Hotel in downtown Houston, the Kemah Boardwalk Inn and Luxurious San Luis Resort, including the Hilton and Holiday Inn located on Galveston Island.
 

Salary : $15 - $0

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